July 7, 2025
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5 min read
Blog Category
JSM
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Why Default Jira Service Desk Frustrate Users (& How to Design a Good One!)
We show you how thoughtful branding and customization can transform a Jira service desk or support portal into a user-friendly, high-trust support experience.
June 26, 2025
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10 min read
Optimizing Confluence and JSM: Your essential guide to better navigation, branding, and support
In this blog post, we'll show you practical strategies to turn your Confluence and Jira sites into organized, easy to navigate workspaces — so your teams can start collaborating better.
June 23, 2025
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5 min read
Introducing Advanced edition for Refined Sites: Designed for scale, insights, and smarter experiences
Manage complex Atlassian experiences at scale with enhanced administration, deep-dive analytics, AI search, and more.
September 26, 2024
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8 min read
Don’t let these 3 design hurdles hold back your JSM help center
We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces.
August 8, 2024
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5 min read
4 Confluence and JSM landing page templates for easy navigation and killer UX
Building a user-friendly Confluence or JSM site can seem daunting – we show you a handful of customizable templates to help your users find the info they need, plus tips for making those templates work best for your content.
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November 27, 2023
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6 min read
3 steps to prepare for a successful Refined migration
Migrating your Atlassian Platform to Cloud can seem daunting, but according to Atlassian research, 40% of customers who did so reported that it was easier than expected.
November 17, 2023
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4 min read
Help your users create better requests with JSM Forms
Request types are one of the most valuable features on any JSM help desk.
October 24, 2023
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5 min read
What you need to know before migrating to Refined on cloud
There are countless reasons why organizations migrate to Atlassian Cloud, whether it’s Server end-of-life, a push to reduce maintenance and overhead, or just the growing popularity of cloud solutions.
September 29, 2023
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7 min read
Your step-by-step guide to building a help & support site with Refined
Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.
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