Learn about our commitment to data privacy, security and responsible operating procedures.
Your sites are safe with us
More than 5,000 Atlassian customers in 100+ countries trust Refined to power mission-critical intranets, documentation sites, support desks, and more.
Whether your sites are public, restricted to the highest levels of your organization, or operating in a tightly regulated space such as healthcare or finance, the security and privacy of the data you share with us is our highest priority.
We comply with data protection and privacy laws such as GDPR. We have strict data-retention policies and only retain data for the minimum necessary duration as per legal and business requirements. Read our DPA.
Our cloud platform is designed with a focus on reliability and performance, with minimal downtime. We have a 24/7/365 incident management process in place to ensure confidentiality, integrity and availability at all times. See our status.
We conduct regular maintenance and updates to keep our software up-to-date and running smoothly, without interrupting critical customer operations.
Cloud data is stored in the US by default, but you can opt to store data in the EU at the click of a button if your security and privacy needs require it.
Support you can count on
Since our founding in 2011, top-notch support has been the bedrock of our enduring customer relationships.
We pride ourselves on quick, personalized responses and a hands-on approach to cases big and small.
We have support staff in two regions—the Nordics and the Americas—for maximum coverage during business hours globally.
Our support team comprises product experts who know how to dig in and solve even the most challenging issues.