Trust Center

Learn about our commitment to data privacy, security and responsible operating procedures.

Your sites are safe with us

More than 5,000 Atlassian customers in 100+ countries trust Refined to power mission-critical intranets, documentation sites, support desks, and more.

Whether your sites are public, restricted to the highest levels of your organization, or operating in a tightly regulated space such as healthcare or finance, the security and privacy of the data you share with us is our highest priority.


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Data privacy

We comply with data protection and privacy laws such as GDPR. We have strict data-retention policies and only retain data for the minimum necessary duration as per legal and business requirements. Read our DPA.

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24/7 reliability

Our cloud platform is designed with a focus on reliability and performance, with minimal downtime. We have a 24/7/365 incident management process in place to ensure confidentiality, integrity and availability at all times. See our status.

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We conduct regular maintenance and updates to keep our software up-to-date and running smoothly, without interrupting critical customer operations.

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Data residency

Cloud data is stored in the US by default, but you can opt to store data in the EU at the click of a button if your security and privacy needs require it.

Trusted partners

Our software is built using industry-leading technology providers.

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Support you can count on

Since our founding in 2011, top-notch support has been the bedrock of our enduring customer relationships.

Personalized service

We pride ourselves on quick, personalized responses and a hands-on approach to cases big and small.

Maximum coverage

We have support staff in two regions—the Nordics and the Americas—for maximum coverage during business hours globally.

Product expertise

Our support team comprises product experts who know how to dig in and solve even the most challenging issues.