Pricing

Pay on your Atlassian billing cadence

On cloud, you’ll automatically be assigned the same payment cadence — monthly or annual — as your Atlassian instance. DC customers pay annually.

Pricing defaults to your Atlassian license size

The Atlassian Marketplace will automatically select the appropriate user tier based on the size of your Atlassian license. For Refined for Jira Service Management, refer to the greater of agents or users.

Academic & community pricing

We’re proud to offer discounts for academic and community licenses. See our FAQ below for details.

Cloud

Refined for Confluence Cloud

When you purchase Refined for Confluence Cloud in the Atlassian marketplace, the marketplace automatically selects the right Refined license that matches your amount of users. You will be billed for Refined in the same way that you are billed for your Confluence license (monthly or annually).

Annual

Number of users

Price (USD)

Up to 10

Free

11-15

345

16-25

575

26-50

1,150

51-100

2,300

101-200

3,450

201-300

4,325

301-400

4,925

401-500

5,525

501-600

6,125

601-800

7,325

801-1,000

8,525

1,001-1,200

9,025

1,201-1,400

9,525

1,401-1,600

10,025

1,601-1,800

10,525

1,801-2,000

11,025

2,001-2,250

11,650

2,251-2,500

12,275

2,501-2,750

12,775

2,751-3,000

13,275

3,001-3250

13,775

3,251-3,500

14,275

3,501-3,750

14,775

3,751-4,000

15,275

4,001-4,250

15,775

4,251-4,500

16,275

4,501-4,750

16,775

4,751-5,000

17,275

5,001-5,500

18,025

5,501-6,000

18,775

6,001-6,500

19,525

6,501-7,000

20,275

7,001-7,500

21,025

7,501-8,000

21,525

8,001-8,500

22,025

8,501-9,000

22,525

9,001-9,500

23,025

9,501-10,000

23,525

10,001-11,000

24,525

11,001-12,000

25,525

12,001-13,000

26,525

13,001-14,000

27,525

14,001-15,000

28,525

15,001-16,000

29,525

16,001-17,000

30,525

17,001-18,000

31,525

18,001-19,000

32,525

19,001-20,000

33,525

20,001-21,000

34,525

21,001-22,000

35,525

22,001-23,000

36,525

23,001-24,000

37,525

24001-25,000

38,525

25,001-26,000

39,525

26,001-27,000

40,525

27,001-28,000

42,525

28,001-29,000

41,525

29,001-30,000

43,525

30,001-31,000

44,525

31,001-32,000

45,525

32,001-33,000

46,525

33,001-34,000

47,525

34,001-35,000

48,525

35,001-36,000

49,525

36,001-37,000

50,525

37,001-38,000

51,525

38,001-39,000

52,525

39,001-40,000

53,525

40,001-41,000

54,525

41,001-42,000

55,525

42,001-43,000

56,525

43,001-44,000

57,525

44,001-45,000

58,525

45,001-46,000

59,525

46,001-47,000

60,525

47,001-48,000

61,525

48,001-49,000

62,525

49,001-50,000

63,525

Monthly

Number of users

Price per user (USD)

Up to 10

Free

11-100

2.3

101-250

1.15

251-1000

0.6

1001-2500

0.25

2501-5000

0.2

5001-7500

0.15

7501-10000

0.1

10001-15000

0.1

15001-20000

0.1

20001-25000

0.1

25001-30000

0.1

30001-35000

0.1

35001-40000

0.1

40001-45000

0.1

45001-50000

0.1

Refined for Jira Service Management Cloud

When you purchase Refined for Jira Cloud in the Atlassian marketplace, the marketplace automatically selects the right Refined license. This license matches the amount of Jira users or Jira agents on your Jira license (whichever one is highest). You will be billed for Refined in the same way that you are billed for your Jira license (monthly or annually).

Annual

Number of users

Price (USD)

Up to 10

Free

11-15

345

16-25

575

26-50

1,150

51-100

2,300

101-200

3,450

201-300

4,325

301-400

4,925

401-500

5,525

501-600

6,125

601-800

7,325

801-1,000

8,525

1,001-1,200

9,025

1,201-1,400

9,525

1,401-1,600

10,025

1,601-1,800

10,525

1,801-2,000

11,025

2,001-2,250

11,650

2,251-2,500

12,275

2,501-2,750

12,775

2,751-3,000

13,275

3,001-3250

13,775

3,251-3,500

14,275

3,501-3,750

14,775

3,751-4,000

15,275

4,001-4,250

15,775

4,251-4,500

16,275

4,501-4,750

16,775

4,751-5,000

17,275

5,001-5,500

18,025

5,501-6,000

18,775

6,001-6,500

19,525

6,501-7,000

20,275

7,001-7,500

21,025

7,501-8,000

21,525

8,001-8,500

22,025

8,501-9,000

22,525

9,001-9,500

23,025

9,501-10,000

23,525

10,001-11,000

24,525

11,001-12,000

25,525

12,001-13,000

26,525

13,001-14,000

27,525

14,001-15,000

28,525

15,001-16,000

29,525

16,001-17,000

30,525

17,001-18,000

31,525

18,001-19,000

32,525

19,001-20,000

33,525

20,001-21,000

34,525

21,001-22,000

35,525

22,001-23,000

36,525

23,001-24,000

37,525

24001-25,000

38,525

25,001-26,000

39,525

26,001-27,000

40,525

27,001-28,000

42,525

28,001-29,000

41,525

29,001-30,000

43,525

30,001-31,000

44,525

31,001-32,000

45,525

32,001-33,000

46,525

33,001-34,000

47,525

34,001-35,000

48,525

35,001-36,000

49,525

36,001-37,000

50,525

37,001-38,000

51,525

38,001-39,000

52,525

39,001-40,000

53,525

40,001-41,000

54,525

41,001-42,000

55,525

42,001-43,000

56,525

43,001-44,000

57,525

44,001-45,000

58,525

45,001-46,000

59,525

46,001-47,000

60,525

47,001-48,000

61,525

48,001-49,000

62,525

49,001-50,000

63,525

Monthly

Number of users

Price per user (USD)

Up to 10

Free

11-100

2.3

101-250

1.15

251-1000

0.6

1001-2500

0.25

2501-5000

0.2

5001-7500

0.15

7501-10000

0.1

10001-15000

0.1

15001-20000

0.1

20001-25000

0.1

25001-30000

0.1

30001-35000

0.1

35001-40000

0.1

40001-45000

0.1

45001-50000

0.1

Refined Toolkit for Confluence Cloud

Annual

Number of users

Price (USD)

Up to 10

Free

11-15

202.5

16-25

337.5

26-50

675

51-100

1,350

101-200

2,100

201-300

2,600

301-400

2,850

401-500

3,100

501-600

3,350

601-800

3,850

801-1,000

4,350

1,001-1,200

4,550

1,201-1,400

4,750

1,401-1,600

4,950

1,601-1,800

5,150

1,801-2,000

5,350

2,001-2,250

5,600

2,251-2,500

5,850

2,501-2,750

6,100

2,751-3,000

6,350

3,001-3250

6,600

3,251-3,500

6,850

3,501-3,750

7,100

3,751-4,000

7,350

4,001-4,250

7,600

4,251-4,500

7,850

4,501-4,750

8,100

4,751-5,000

8,350

5,001-5,500

8,850

5,501-6,000

9,350

6,001-6,500

9,850

6,501-7,000

10,350

7,001-7,500

10,850

7,501-8,000

11,350

8,001-8,500

11,850

8,501-9,000

12,350

9,001-9,500

12,850

9,501-10,000

13,350

10,001-11,000

14,250

11,001-12,000

15,150

12,001-13,000

16,050

13,001-14,000

16,950

14,001-15,000

17,850

15,001-16,000

18,350

16,001-17,000

18,850

17,001-18,000

19,350

18,001-19,000

19,850

19,001-20,000

20,350

20,001-21,000

20,850

21,001-22,000

21,350

22,001-23,000

21,850

23,001-24,000

22,350

24001-25,000

22,850

25,001-26,000

23,350

26,001-27,000

23,850

27,001-28,000

24,350

28,001-29,000

24,850

29,001-30,000

25,350

30,001-31,000

25,850

31,001-32,000

26,350

32,001-33,000

26,850

33,001-34,000

27,350

34,001-35,000

27,850

35,001-36,000

28,350

36,001-37,000

28,350

37,001-38,000

29,350

38,001-39,000

29,850

39,001-40,000

30,350

40,001-41,000

30,850

41,001-42,000

31,350

42,001-43,000

31,850

43,001-44,000

32,350

44,001-45,000

32,850

45,001-46,000

33,350

46,001-47,000

33,850

47,001-48,000

34,350

48,001-49,000

34,850

49,001-50,000

35,350

Monthly

Number of users

Price per user (USD)

Up to 10

Free

11-100

1.35

101-250

0.75

251-1000

0.25

1001-2500

0.1

2501-5000

0.1

5001-7500

0.1

7501-10000

0.1

10001-15000

0.09

15001-20000

0.05

20001-25000

0.05

25001-30000

0.05

30001-35000

0.05

35001-40000

0.05

40001-45000

0.05

45001-50000

0.05

Data Center

Refined for Confluence

Your Refined user tier matches your Confluence/Jira user tier.

Number of users

Annual price (USD)

1-500

6,900

501-1,000

10,350

1,001-2,000

12,100

2,001-3,000

13,250

3,001-4,000

14,400

4,001-5,000

15,550

5,001-10,000

16,700

10,001-15,000

17,850

15,001-20,000

19,550

20,001-25,000

21,300

25,001-30,000

23,000

30,001-35,000

24,750

35,001-40,000

26,450

40,000+ (Unlimited)

28,200

Refined for Jira Service Management Data Center

Your Refined user tier matches your Confluence/Jira user tier.

Number of users

Annual price (USD)

1-50

1,150

51-100

2,300

101 - 250

3,750

251-500

6,000

501-750

7,000

751-1,000

8,000

1,001-2,000

9,000

2,001-3,000

10,000

3,001-4,000

10,500

4,001-5,000

11,000

5,001-6,000

11,500

6,001-7,000

12,000

7,001-8,000

12,500

8,001-9,000

13,000

9,001-10,000

13,500

10,001-11,000

14,000

11,001-12,000

14,500

12,001-13,000

15,000

13,001-14,000

15,500

14,001-15,000

16,000

20,001-25,000

16,500

20,001-25,000

17,000

25,001-30,000

17,500

30,001-35,000

18,000

35,001-40,000

18,500

40,001-45,000

19,000

45,001-50,000

19,500

50,001+ (Unlimited)

22,000

Refined Toolkit for Confluence Data Center

Your Refined user tier matches your Confluence/Jira user tier.

Number of users

Annual price (USD)

1-500

800

501-1,000

1,050

1,001-2,000

1,250

2,001-3,000

1,500

3,001-4,000

1,850

4,001-5,000

2,200

5,001-10,000

4,050

10,001-15,000

4,600

15,001-20,000

5,200

20,001-25,000

5,750

25,001-30,000

6,350

30,001-35,000

6,900

35,001-40,000

7,500

40,000+ (Unlimited)

8,650

Pricing FAQ

I expect my Refined site to have fewer visitors than allotted under my Atlassian license. Can you price accordingly?

Unfortunately not. The Atlassian Marketplace automatically applies pricing based on the number of users allotted to your Atlassian license.

Do you offer academic and community pricing?

Yes, academic licenses are half off. Community licenses are available for eligible non-government, non-academic, non-commercial, non-political, non-religious, nonprofit organizations; they are free on Data Center and 75% off on cloud. Apply for an Atlassian community license here.

Do you offer discounts for dual licensing?

Yes, we’re part of the dual licensing program of Atlassian for customers who are moving to Cloud. Read more about this dual licensing program of Atlassian here. Yes, refer to Atlassian for the latest information on dual licenses discounts.

How is the number of users calculated for the Refined for Jira Service Management app?

The number of users needed for the Refined license, needs to match the number of users or agents in your Jira Software or Jira Service Management.

How do I know if my organization is on Atlassian’s monthly or annual cloud billing plan?

Go to admin.atlassian.com/billing. There you can find if you’re currently on the monthly or annual cloud plan. If you’re not able to see this information, you don’t have the permissions to view. In that case, ask your Confluence admin.

Can I try out Refined for free?

Yes, our customers can try Refined for free for 30 days, through a trial that can be activated via the Atlassian Marketplace.

What is your refund policy?

We follow Atlassian’s policy when it comes to refunds. Read more about it here.

I want to migrate to Cloud, do you offer extended migration trials?

Yes we do, please reach out to us through our support.

What’s the difference between Refined for Jira Service Managementand Refined for Confluence?

Our Refined for Jira Service Management app allows you to build support sites including a knowledge base, while our Refined for Confluence app allows you to build sites with various purposes like: documentation site, intranet, event site and so on. Both our products integrate flawlessly with each other and can be used together to create sites that include support portals and Confluence content.

What is your purchase agreement?

You can find our purchase agreement here.

What are your payment options?

The only way to purchase Refined licenses is through the Atlassian Marketplace. Atlassian offers multiple ways to purchase apps. Read more about that on the Atlassian website.

Are there differences between Refined trial licenses and the paid Refined licenses?

Our trial licenses work exactly the same as the paid licenses. There are no differences in functionality.

Can my Refined Server license be transferred to a Refined Cloud license?

This is not possible. If you’re migrating from Server to Atlassian Cloud, you will need to purchase a new Refined Cloud license.

Do my Jira Service Management customers need to be licensed in order to use the Refined site?

Your Jira Service Management customers do not need to be licensed to use your Refined site. Only the Jira Service Management agents or Jira Software users need to be licensed, whichever tier is highest. For example: if you have 50 JSM agents, and 100 JSW users the Refined user tier needs to match the 100 users. This will allow your agents as well as your JSW Users to use the Refined site.

I have questions regarding my Atlassian bill, how can I get support?

For all questions regarding Atlassian billing, we refer to Atlassian support.