Deliver even more with Advanced

Yes, if you'd like to upgrade to Advanced edition, you'll need to take action. You can start a free trial directly from the Atlassian Marketplace.

To maintain access to below features features, you need to upgrade:

• Custom domains
• More than one published or public sites (and/or public sites with 25,000+ page views monthly)*
• More than one Refined admin
  
• Site admins

*Sites with more than 100,000 page views per month require custom agreements.

Billing is handled entirely through Atlassian’s system, so everything works in accordance with Atlassian’s Marketplace billing policies. If you start a trial of Advanced edition, you'll only be charged when the trial ends and your Refined subscription automatically converts to an active paid Advanced license.

If you don’t upgrade, your subscription will automatically move to the new Standard plan after the grace period ends on September 30, 2025.

This means you’ll lose access to features currently available in your plan that are only included in the Advanced edition, such as:
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- Custom domains
- More than one published or public site
- Public sites with over 25,000 monthly page views
- More than one Refined admin or site admin

To keep your current setup and access these features, you'll need to upgrade to Advanced before September 30.

Yes, certain features will be restricted if you're currently using them and choose not to upgrade to Advanced edition. These include:

• More than one published (active) site
• More than one public-facing site
• Custom domains
• Additional Refined admins beyond the Standard limit (1) (Existing customers will retain Refined admins added prior to release of Advanced, but must upgrade to Advanced to add more or change admins)
  
• Additional site admins (Existing customers will retain site admins added prior to release of Advanced, but must upgrade to add more or change admins)

If you're currently using these features, you'll retain them during the grace period (until September 30).

After that, you’ll need to upgrade to Advanced to keep them. You won’t be able to add or change admins or public sites unless you upgrade.

‍We'll notify you in-product if you're at risk of losing any functionality.

You can upgrade directly through the Atlassian Marketplace by starting a trial of Advanced edition. If you work with an Atlassian Solution Partner, you can also reach out to them for support with the upgrade process.

Yes, you can start a free 30-day trial of Advanced Edition through the Atlassian Marketplace.

During the trial, you’ll get access to Advanced features like custom domains, multiple public or published sites, AI search, and more. If you choose to continue on Standard edition instead, you'll lose access to Advanced features.

You can find the most up-to-date pricing details on the Atlassian Marketplace.

Advanced edition is live — though we have introduced a grace period through September 30, 2025. During the grace period, you will retain existing features and configurations, but you cannot make changes to Advanced-only features (i.e., you cannot publish additional public sites, or add or change admins).

After September 30, your plan will move to the new Standard edition unless you upgrade to Advanced.

Upgrading to the Advanced plan gives you access to powerful features that enhance both site management and user experience. These include:

• Advanced administration – Tools designed to scale and secure your administration workflows.
• AI-powered search – An enhanced search experience that helps users find what they need faster.
• Intelligent site operation – Features to help you monitor, maintain, and optimize your sites and content.

Yes, to access Advanced features across Refined Sites, you'll need to upgrade both apps separately. This ensures that you get the full benefits tailored to the product. By upgrading both apps, you're unlocking the complete set of tools and features for your entire setup, ensuring a seamless experience across both Confluence and JSM. This approach also aligns with our goal of providing fair and transparent pricing based on the value you’re getting from both apps on Refined Sites.

Some features, like audit logs and analytics, do involve storing user activity data. This data is collected for all customers – only Advanced edition users have access to view and use it.

If you opt-in to use our AI search, we will also store your Confluence content to enable accurate and intelligent search results. This is only done with your explicit consent.

We are committed to handling all data in accordance with strict privacy and security standards. Visit our trust center to learn more.

If you opt for the Standard plan, you'll continue to have access to Advanced features throughout the Advanced trial, even if you cancel early.

Once the trial ends and you're back on the Standard plan, any features exclusive to Advanced will be restricted. That includes:

More than one published (active) site: If you’ve published sites under the Advanced edition from a trial and downgrade to standard, these sites will display a banner informing that the published site is exceeding the included amount for the subscription.

More than one public-facing site: If you’ve published sites under the advanced edition and downgrade to standard, these sites will display a banner informing that the published site is exceeding the included amount for the subscription.

Custom domains: If you’ve added custom domains under the advanced edition and downgrade to standard, these sites will display a banner informing that the published site is exceeding the included amount for the subscription.

Additional admins: If you’ve added Site admins under the advanced edition and downgrade to standard, these site admins are removed 30 days after downgrade. Any Site admins added before app editions went live are kept until further notice.

‍Click here for more details.
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