FAQ
The Advanced edition logo version 2 in white.
Why should I upgrade?

Upgrading to the Advanced plan gives you access to powerful features that enhance both site management and user experience. These include:

  • Advanced administration – Tools designed to scale and secure your administration workflows.
  • AI-powered search – An enhanced search experience that helps users find what they need faster.
  • Intelligent site operation – Features to help you monitor, maintain, and optimize your sites and content.
How do I know if Advanced is right for me?

Advanced Edition is ideal if you:

  • Run mission-critical sites where added security and control are necessary
  • Need to publish content to external audiences
  • Want access to advanced features for site administration, optimization, and user experience customization
  • Need to publish multiple sites for multiple purposes or audiences

If that sounds like your use case, it’s worth exploring further. Learn more about Advanced here.

Can I get a demo of the advanced features?

Yes. Book a time to learn more about Advanced here.

Can I try Advanced for free? For how long?

Yes, you can start a free 30-day trial of Advanced Edition through the Atlassian Marketplace.

During the trial, you’ll get access to Advanced features like custom domains, multiple public or published sites, AI search, and more. If you choose to continue on Standard edition instead, you'll lose access to Advanced features.

What happens if I trial Advanced and decide to stick to the Standard plan?

If you don’t upgrade after the trial, your plan will downgrade to Standard. You'll continue to have access to Advanced features throughout the trial, even if you cancel early.

Once the trial ends and you're back on the Standard plan, any features exclusive to Advanced will be restricted. That includes:

More than one published (active) site: If you’ve published sites under the Advanced edition from a trial and downgrade to standard, these sites will display a banner informing that the published site is exceeding the included amount for the subscription.

More than one public-facing site: If you’ve published sites under the advanced edition and downgrade to standard, these sites will display a banner informing that the published site is exceeding the included amount for the subscription.

Custom domains: If you’ve added custom domains under the advanced edition and downgrade to standard, these sites will display a banner informing that the published site is exceeding the included amount for the subscription.

Additional admins: If you’ve added Site admins under the advanced edition and downgrade to standard, these site admins are removed 30 days after downgrade. Any Site admins added before app editions went live are kept until further notice.

What will Advanced cost?

You can find the most up-to-date pricing details on the Atlassian Marketplace.

How do I upgrade?

You can upgrade directly through the Atlassian Marketplace by starting a trial of Advanced edition. If you work with an Atlassian Solution Partner, you can also reach out to them for support with the upgrade process.

Can I remove Advanced plan if I realize that I don't need it?

Yes, you can downgrade to the Standard plan at any time. Your access to Advanced features will remain active until the end of your current billing period or trial, after which your plan will revert to Standard.

Will you offer Advanced edition on Data Center?

At this time, there are no plans to offer an Advanced edition of our Data Center products.

Do advanced features (including AI) store any personal/identifying data?

Some features, like audit logs and analytics, do involve storing user activity data. This data is collected for all customers – only Advanced edition users have access to view and use it.

If you opt-in to use our AI search, we will also store your Confluence content to enable accurate and intelligent search results. This is only done with your explicit consent.

We are committed to handling all data in accordance with strict privacy and security standards. Visit our trust center to learn more.