Frequently asked questions

About our company and products.

What can I do with Refined?

Refined gives you the power to turn Confluence and Jira Service Management into custom, user-friendly sites. For instance, you can build an intranet for employees, a documentation site for customers, and a portal for your partner network, all of which pull content from the same underlying Confluence and JSM instances.

Refined sites have a more intuitive look and feel than native Confluence and JSM. They are also fully customizable. Tailor the user experience with layouts and modules, permissions, fonts, themes, custom domains, and more.

How do I build a Refined site?

Sites come together in the Site Builder. Simply add content from linked Confluence and/or Jira Service Management instances (Confluence spaces, JSM service desks) as well as outside links and Refined pages. Drag and drop these items into a hierarchy and organize them with menu folders. The structure you establish inside the Site Builder automatically maps to your site’s top navigation menu. Then add a theme, build your layouts, set permissions, and voilà.

Do I have to be a designer to make my Refined site look good?

Not at all! All Refined apps have built-in theme templates to help you get started. Simply tweak one of these to your liking, or create a theme from scratch using our Theme Editor.

What is the difference between Refined Data Center and Cloud?

Data Center and Cloud are hosting options. Which one you choose depends on your underlying Atlassian hosting, but note that there are differences between the two.

Refined for Confluence Cloud and Refined for Jira Service Management Cloud are SaaS solutions that pull content from Confluence/JSM into stand-alone sites. These sites exist outside the Atlassian environment, so users access them via a URL of your choosing.

Refined for Confluence Data Center and Refined for Jira Service Management Data Center are laid directly over your Confluence/JSM instance in Atlassian. Users access these the same way they’d normally access Confluence and JSM.

Both Cloud and Data Center versions of Refined Toolkit for Confluence add extra functionality inside native Confluence.

What happens if I change my Atlassian hosting?

Refined can migrate along with your Atlassian hosting. Of course, we are here to help you smoothly transition your sites to Data Center or to Cloud. And you can even choose where to store your data.

Which Refined app do I need?

Which site-building app you need depends on the Atlassian tools you use, and whether those tools are hosted on Cloud or Data Center.

If you have:

Hosted on:

You can build sites with the app:

Confluence

Cloud

Refined for Confluence Cloud

Confluence

Data Center

Refined for Confluence Data Center

Jira Service Management

Cloud

Refined for Jira Service Management Cloud

Jira Service Management

Data Center

Refined for Jira Service Management Data Center

Refined also builds Refined Toolkit, lighter apps available on Cloud and Data Center that elevate the Confluence user experience with a space theming feature, a space overview editor, and macros.

Can I use Confluence and JSM together on a Refined site?

On Cloud you can build sites that combine functionality from both Confluence and Jira Service Management Cloud, which opens the door to new users and use cases. For example, it’s possible to build an intranet that contains news and departmental information (Confluence spaces and blogs), as well as HR and IT help desks (Jira Service Management projects).

To do this, you need both the Refined for Confluence Cloud app and the Refined for Jira Service Management Cloud app.

What steps does Refined take to ensure my data is secure?

Security and privacy are our highest priorities at Refined. All Refined apps for Atlassian Cloud are Cloud Fortified, and Refined adheres to Atlassian's strict security requirements for cloud applications. You can choose to host your data in the EU—and soon other places too. Learn how we handle your data in our security statement and privacy policy, and how we work to ensure the highest possible security for your sites.

Where is my data hosted?

Where your data is hosted depends on which hosting solution you deploy, and your choices therein.

When using our products on Server, you host your data yourself. The same principle is applicable for Data Center products, the only difference being that the data center may not be located on your premises.

When using Refined for Confluence or Refined for Jira Service Management cloud, you can choose to host your data in either the US or in the EU. Note that data residency options are not yet available for Refined Toolkit for Confluence Cloud.

You can read more about Data Residency here.

Can I get a demo?

Click here to sign up for a demo or to browse our library of video tutorials, feature demos and webinars.

Who in my organization will have control over Refined and the content?

By default, all of your organization’s Confluence/JSM Administrators have administrator rights in Refined. You can also assign Refined Administrator roles to any other Confluence/JSM user in your organization, regardless of their Atlassian permissions. Additionally, you can assign Site Administrator roles, which are valid for one site only. This way, all the right people in your organization can contribute to your Refined sites.

Can I use Refined to build a public website?

You can set View Permissions for each of your sites, meaning you have control over who can access them. There are three access levels to choose from, with the side note that Atlassian permissions still apply to all Atlassian content on your site.

Access level

Anonymous users
All users, no login required.

JSM customers
Logged-in JSM customers.

Atlassian users
Users in your organisation who logged in with their Atlassian account.

Public

Support

Private

In addition to site access, you can set View Permissions on portions of your page layouts. This allows you to present different content to different kinds of visitors on your site, ensuring every user sees only what’s relevant to them. For example, give new hires access to an onboarding module on your intranet home. Or limit a section containing privileged or sensitive documentation to executives.

Does Refined integrate with other apps from the Atlassian Marketplace?

Compatibility with other apps varies based on your hosting environment (Cloud or Data Center). On cloud, Refined is compatible with a wide array of popular apps and we regularly add new apps based on customer needs, API availability and other factors.

Find a list of our cloud integrations here.
Learn about supported Condluence cloud formatting and macros here.

How much does Refined cost?

Pricing is based on the number of users in your Atlassian organization; the right tier is selected automatically for you in the Atlassian Marketplace.

Refined for Confluence Cloud and Refined for Jira Service Management Cloud are free for up to 10 users.

How do I install Refined?

You can find installation guides for all Refined apps in our listings on the Atlassian Marketplace.

Can you help me out if I have other questions?

Getting started with Refined is easy. No coding is required, and all the necessary tools are there in the app. But there’s help along the way, if you need it!

On help.refined.com, you can find product documentation, best practices, design help, and guides for advanced site building. Additionally, you can contact our support team.

If you are looking for consulting services or training, one of our solution partners can help you out.

To fine tune your site’s look and feel, book a free site building consultation with us.