Frequently asked questions
About our company and products.
Refined gives you the power to turn Confluence and Jira into custom, user-friendly sites. For instance, you can build an intranet for employees, a documentation site for customers, and a portal for your partner network, all of which pull content from the same underlying Confluence and Jira instances.
Refined sites have a more intuitive look and feel than native Confluence and Jira. They are also fully customizable. Tailor the user experience with layouts and modules, permissions, fonts, themes, custom domains, and more.
Sites come together in the Site Builder. Simply add content from linked Confluence, Jira and/or Jira Service Management instances (Confluence spaces, Jira projects, JSM service desks) as well as outside links and Refined pages. Drag and drop these items into a hierarchy and organize them with menu folders. The structure you establish inside the Site Builder automatically maps to your site’s top navigation menu. Then add a theme, build your layouts, set permissions, and voilà.
Not at all! All Refined apps have built-in theme templates to help you get started. Simply tweak one of these to your liking, or create a theme from scratch using our Theme Editor.
Data Center and Cloud are hosting options. Which one you choose depends on your underlying Atlassian hosting, but note that there are differences between the two.
Refined for Confluence Cloud and Refined for Jira Cloud are SaaS solutions that pull content from Confluence/Jira into stand-alone sites. These sites exist outside the Atlassian environment, so users access them via a URL of your choosing.
Refined for Confluence Data Center and Refined for Jira Data Center are laid directly over your Confluence/Jira instance in Atlassian. Users access these the same way they’d normally access Confluence and Jira.
Both Cloud and Data Center versions of Refined Toolkit for Confluence add extra functionality inside native Confluence.
Refined can migrate along with your Atlassian hosting. Of course, we are here to help you smoothly transition your sites to Data Center or to Cloud.
Which site-building app you need depends on the Atlassian tools you use, and whether those tools are hosted on Cloud or Data Center.
Refined also builds Refined Toolkit, lighter apps available on Cloud and Data Center that elevate the Confluence user experience with a space theming feature, a space overview editor, and macros.
On Cloud you can build sites that combine functionality from both Confluence and Jira Cloud, which opens the door to new users and use cases. For example, it’s possible to build an intranet that contains news and departmental information (Confluence spaces and blogs), as well as HR and IT help desks (Jira projects).
To do this, you need both the Refined for Confluence Cloud app and the Refined for Jira Cloud app.
Security and privacy are our highest priorities at Refined. All Refined apps for Atlassian Cloud are Cloud Fortified, and Refined adheres to Atlassian's strict security requirements for cloud applications. Learn how we handle your data in our security statement and privacy policy.
Click here to sign up for a demo or to browse our library of video tutorials, feature demos and webinars.
By default, all of your organization’s Confluence/Jira Administrators have administrator rights in Refined. You can also assign Refined Administrator roles to any other Confluence/Jira user in your organization, regardless of their Atlassian permissions. Additionally, you can assign Site Administrator roles, which are valid for one site only. This way, all the right people in your organization can contribute to your Refined sites.
You can set View Permissions for each of your sites, meaning you have control over who can access them. There are three access levels to choose from, with the side note that Atlassian permissions still apply to all Atlassian content on your site.
All users, no login required.
Logged-in JSM customers.
Users in your organisation who logged in with their Atlassian account.
In addition to site access, you can set View Permissions on portions of your page layouts. This allows you to present different content to different kinds of visitors on your site, ensuring every user sees only what’s relevant to them. For example, give new hires access to an onboarding module on your intranet home. Or limit a section containing privileged or sensitive documentation to executives.
Compatibility with other apps varies based on your hosting environment (Cloud or Data Center). Generally, Refined is compatible with a wide array of popular apps and we regularly add new apps based on customer needs, API availability and other factors.
Pricing is based on the number of users in your Atlassian organization; the right tier is selected automatically for you in the Atlassian Marketplace.
Refined for Confluence Cloud and Refined for Jira Cloud are free for up to 10 users.
You can find installation guides for all Refined apps in our listings on the Atlassian Marketplace.
Getting started with Refined is easy. No coding is required, and all the necessary tools are there in the app. But there’s help along the way, if you need it!
On help.refined.com, you can find product documentation, best practices, design help, and guides for advanced site building. Additionally, you can contact our support team.
If you are looking for consulting services or training, one of our solution partners can help you out.
To fine tune your site’s look and feel, book a free site building consultation with us.
Our products
Refined for Confluence
Use Refined to power custom, branded Confluence-based intranets, documentation sites, and knowledge bases.
Refined for Jira
Build custom-themed help and support sites with Jira and Jira Service Management content.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users.
No payment details required to start your trial.