HR service that employees can actually find, trust, and use
Transform Jira Service Management into a branded HR service portal that brings requests, Confluence knowledge, onboarding resources, and AI-powered self-service together — so employees get the right help faster.
How Refined improves HR service management in Jira
Give employees a clear, branded place to access HR requests, policies, onboarding resources, benefits information, and support — without searching across Jira, Confluence, email, or Slack.
Bring Confluence knowledge and Jira Service Management HR workflows together so employees can find answers first and submit the right request when they need help.
Tailor HR service portals by role, location, team, lifecycle stage, or employee type so people only see the HR content, forms, and guidance that apply to them.
Better HR service for a better employee experience
Answers before HR tickets
Guide employees to the right HR policy, process, or request path from the start with structured navigation, contextual Confluence knowledge, and AI-powered self-service.**
Fewer repeat questions and follow-ups
Help employees find answers before opening a ticket — and when they do need HR support, guide them to submit complete, accurate requests the first time.
A more trusted HR experience
Deliver branded, secure HR service portals that make sensitive processes like onboarding, leave, benefits, payroll, and employee relations easier to navigate.
Designed for HR service across every employee journey
As organizations grow, HR support gets harder to navigate: more policies, more employee types, more regions, more request types. Refined creates a clear HR service layer on top of Jira Service Management, helping teams organize requests and Confluence knowledge into trusted paths employees can follow — while keeping workflows, ownership, and governance inside JSM.
Create separate HR service portals for regions, subsidiaries, employee groups, or lifecycle moments while maintaining consistent navigation, branding, and governance.
Deliver tailored views for employees, managers, contractors, new hires, or regional teams without duplicating workflows or exposing sensitive content.
See which policies and articles employees check before submitting a request, and where they get lost, so HR can close the gaps driving repeat questions.
Give every employee a better service experience
Create a branded HR service desk on top of Jira Service Management where employees can submit requests, access policies, and track HR support from one familiar place.
Help employees answer common questions about leave, benefits, payroll, onboarding, and policies by surfacing relevant Confluence knowledge alongside HR request options.*
Guide new hires, managers, HR, IT, and facilities through onboarding and offboarding steps with clear service paths, resources, and request forms.
Connect Confluence HR policies, handbooks, FAQs, and process documentation to your HR service portal so employees can find accurate answers before contacting HR.*
Structure HR knowledge and request paths around employee intent so AI-powered search and assistance can provide more relevant answers and reduce repetitive HR tickets.*
Make AI more useful for HR self-service
AI can help employees find answers faster — but only when HR knowledge is structured, trusted, and easy to interpret. Refined lets you organize policies, request paths, and employee guidance by audience and intent, giving AI-powered search and assistance the context needed to deliver more relevant answers and clearer next steps.**
Skip ahead with ready-to-go HR service templates
No time to build? No problem. Get your HR service portal up and running in minutes with templates designed by our site-building pros.
See what your HR service portal could look like
Explore a live demo built on Jira Service Management that's fully branded, structured for self-service, and gives employees one place to find every policy, process, and request they need.
HR and People Services, delivered at scale — without the inbox chaos
Powered by Refined Sites for Jira Service Management
Refined Sites for Jira Service Management transforms JSM portals into structured, branded service front doors — without replacing your workflows.
Ready to build an HR service portal employees love?
