AI-equipped customer support portals, built on Jira Service Management
Create branded customer support portals that bring requests, knowledge, and AI-powered self-service together — so customers can find answers faster and get help with less friction.
How Refined elevates external support on Atlassian
Give customers, partners, and external users a polished support portal that reflects your brand — not a generic help center.
Surface relevant help content, request paths, and AI-powered support in one guided experience so customers can self-serve before opening a ticket.
Create tailored customer, partner, product, region, or tier-specific portals while keeping support workflows and service teams connected behind the scenes.
Better self-service. Better customer support.
More answers before tickets
Guide customers to relevant knowledge and AI-powered suggestions before they submit a ticket — reducing repetitive questions and avoidable support volume.**
Cleaner, faster submissions
Help customers choose the right request path the first time with clear categories, guided journeys, and contextual knowledge that improves ticket quality.
A support experience customers trust
Deliver branded customer support portals on custom domains with consistent design, navigation, and messaging that reflect your organization — not a generic help center.
Designed for high-volume customer support
As your customer base, product lines, and support channels grow, support experiences can become fragmented fast. Refined adds a branded experience layer on top of Atlassian, helping teams guide customers to the right answers while keeping service operations running in JSM behind the scenes.
Create separate branded portals for customers, partners, resellers, product lines, or regions — each with tailored navigation, knowledge, and request paths.
Give every audience a clear front door while keeping support teams aligned in the back end across Jira Service Management and Confluence.
See what customers read before contacting support, where they drop off, and what they can't find, so you can fix the paths that lead to avoidable tickets.**
Smarter self-service for customers
AI-powered suggestions perform best when service is structured clearly. Refined improves discovery and increases self-service success — reducing inbound ticket volume and support costs.
Skip ahead with ready-to-go external support templates
No time to build? No problem. Get your external support portal up and running in minutes with templates designed by our site-building pros.
See what your customer support portal could look like
Explore a live demo built on Jira Service Management that's fully branded, structured for self-service, and gives customers a front door they'll trust from the first visit.
Award-winning customer support, powered by Refined
Powered by Refined Sites for Jira Service Management
Refined Sites for Jira Service Management turns your support portal into a branded destination — one that guides users to answers and deflects tickets before they start.
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Ready to elevate your external support experience?
