A themed service desk for clearer, faster, AI-powered IT support
Create a clear, branded IT service front door that guides employees to the right request — every time.
One front door for every IT request
Create a branded, intuitive IT service portal that feels familiar to employees while keeping Jira Service Management at the center.
Organize request types, forms, knowledge, and links into clear paths so employees can find the right place to go — without guessing.
Bring JSM requests and Confluence knowledge together in one guided, AI-powered experience to deflect tickets and help employees self-serve.*
Improvements your service teams can feel
Fewer misrouted tickets and preventable requests
Help employees find the right answer or choose the right request path the first time, reducing unnecessary ticket volume, minimizing triage work, and improving first-touch resolution.
Faster, AI-powered self-service
Improve form discovery and navigation so submissions are correct the first time — minimizing back-and-forth and misrouted tickets.
Spot and fix knowledge gaps
Use service journey insights to see where users search, stall, abandon requests, or read knowledge and still submit tickets — so teams can improve content, close gaps, and make self-service work better over time.
Designed for IT service at scale
As request types, teams, and service desks multiply, employees need more than a flat list of forms. Refined adds a structured, branded layer on top of JSM, helping teams organize complex service catalogs into clear paths that reduce confusion, misrouting, and unnecessary support effort.
Create clear front doors for different audiences, product lines, or regions without duplicating content or straddling too many tools.
Guide different partner audiences through tailored onboarding, support, and enablement experiences.
Track which resources partners open, which they ignore, and which searches turn up nothing, so you know exactly what to build next to keep them self-sufficient.
What you can build with Refined IT service portals
Brand Service Collection portals with your company look and feel, clear navigation, and guided request paths.
Aggregate request types, service desks, knowledge, and links into a single employee-facing portal.
Surface relevant help content alongside requests so employees can solve common issues before submitting tickets.
Show different paths, content, and announcements by team, role, region, or department.
Standardize layouts and navigation while allowing local teams to manage the services they own.
Make AI more useful with clearer service context
Structured portals improve AI-powered request discovery and self-service by narrowing context and reducing noise. The result: faster resolution and fewer unnecessary tickets.
Skip ahead with ready-to-go IT service templates
No time to build? No problem. Get your ITSM up and running in minutes with templates designed by our site-building pros.
See what your IT service portal could look like
Explore a live demo built on Jira Service Management that's fully branded, structured for self-service, and makes it easy for employees to get help without pinging IT directly.
One help center. Three audiences. Zero confusion.
Powered by Refined Sites for Jira Service Management
Refined Sites for Jira Service Management transforms JSM portals into structured, branded service front doors — without replacing your workflows.
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