Upgrade the JSM experience

Deliver better support with custom help centers for IT, HR, customer support, and more.

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Organize service delivery

Tame even the largest support operations with help centers offering intuitive navigation, enhanced search, and engaging page layouts.

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Build for your customers

Display your choice of requests — plus links to self-help resources and ticket status info — in an appealing, user-friendly interface designed around core user needs.

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Encourage self-help

Add a knowledge base from Confluence to build self help-enabled support sites that drive down the volume of requests.*

Deliver help and support on custom, branded sites that anticipate customer needs

01 Make it easy to get help

Make sure users always have an easy pathway to the help they need by serving up your choice of request types in an intuitive, easy-to-navigate format — a website.

02 Build a portal that sports your brand

Build sites that sport your brand so customers have no doubt they’ve come to the right place for help. Design landing pages with your choice of colors, images, and more.

03 Provide personalized support

Not every user needs to see every request type. Display only relevant options to targeted user groups, and make it easy for users to check back on the status of their requests.

What will you build?

There’s no limit to the number of sites you can build or who or what you can build them for.
Upgraded IT Service Management

Upgrade the face of your IT service management operation with custom sites that map to your users’ needs.

Publish a customer-ready portal

Apply your brand’s look and feel to a polished, user-friendly portal fit for your customers, clients, partners, and more.

Human-centered HR service

Create personalized HR service portals , or add HR service points to your intranet with a Confluence integration.

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2,600+

Active installs

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3.5/4

Rating on the Atlassian Marketplace

Get going faster with ready-to-use templates

Quick-start templates take the work out of site-building. Simply pick one, tweak it to your liking, and you’re off.

Easy to build, easier to manage

Explore our tools designed to help you get the most from Confluence and Refined Sites.

Frequently asked questions

About our company and products.

What can I do with Refined?

Refined gives you the power to turn Confluence and Jira Service Management into custom, user-friendly sites. For instance, you can build an intranet for employees, a documentation site for customers, and a portal for your partner network, all of which pull content from the same underlying Confluence and Jira Service Management instances.

Refined sites have a more intuitive look and feel than native Confluence and Jira Service Management. They are also fully customizable. Tailor the user experience with layouts and modules, permissions, fonts, themes, custom domains, and more.

How do I build a Refined site?

Simply add spaces and projects from your Confluence and Jira Service Management instance, as well as outside links and Refined pages. Drag and drop these items into a hierarchy and organize them with menu folders. The structure you establish automatically maps to your site’s top navigation menu. Then add a theme, build your layouts, set permissions, and voilà.

Do I have to be a designer to make my Refined site look good?

Not at all! All Refined apps have built-in theme templates to help you get started. Simply tweak one of these to your liking, or create a theme from scratch using our Theme Editor.

Don’t just take our word for it

See what others have to say

"Our work became more effective. And we know what each other are working on, so we're not responding to the same email, for example."
Renato Garcia, Systems & Data Analyst at the Canadian Red Cross
"That’s the nice thing — the documentation and support are all in one place instead of being in different places, and it’s very easy to navigate from one to the other."
Margaux Fiche, Customer Experience Manager at 55 Degrees
"The uptake spun out of control in a good way–people were chomping at the bit requesting a portal for their service desk."
Michael Cyr, IT Systems Engineer, Box
"Nobody else would allow us to upload our type of branding to the portal."
Michael Chance, Customer Success Manager, 6Connex
"As soon as people saw that they could click a link and check the status of their ticket—it was amazing."
Nik Fisher, Team Lead for Client Services, MacEwan University
*With Refined Sites for Confluence integration.
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Try Refined free for 30 days

Cloud subscriptions are free for 10 users.

No payment details required to start your trial.