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January 19, 2026
10 min read
5 Confluence macros to transform your documentation
Growing Confluence spaces often lead to cluttered pages and buried information. Learn how five essential macros help teams scale documentation cleanly.
December 17, 2025
12 min read
How to use Confluence macros to organize your documentation
Learn how to use Confluence macros — including the Expand macro — to reduce clutter, improve readability, and create documentation that’s easier for users to navigate.
November 25, 2025
15 min read
Everything you need to know to master Confluence Macros
Learn what Confluence macros are, explore the best and most advanced macros, and see how customization can improve collaboration, reporting, and user experience.
October 1, 2025
8 min read
Integrating Confluence with Jira Service Desk: Turn ticket deflection into self-service
A basic Confluence-JSM link isn’t enough. Discover how thoughtful integration can cut tickets, boost satisfaction, and deliver seamless self-service support journeys.
September 10, 2025
6 min
Company Hub best practices: How to customize your Atlassian digital HQ
By multiple authors
Learn how to customize Atlassian’s Company Hub in Confluence, improve navigation, and create a more engaging, user-friendly digital HQ for your teams.
August 12, 2025
8 min read
Designing a branded, user-friendly Jira Service Management support portal
In a world of instant answers and intuitive consumer apps, users need (and expect) support from businesses to be just as seamless. They want to help themselves on their time, on any device, and with minimal friction.
July 18, 2025
5 min read
Maximizing efficiency in your Jira Service Desk operations
Simon Wright
Jira Service Desk is powerful—but not always efficient. Learn how Refined helps teams build custom portals that scale across departments and user needs.
July 14, 2025
6 min read
Confluence Company Hub vs. Refined Sites: When to Stick With Built-In, When to Build It Out
Confluence Company Hub is a great first step. But as your needs grow, you may need more structure, personalization, and branding than the default can deliver.
July 11, 2025
6 min read
Why your external support site is failing (and how to fix it)
Help centers can sometimes miss the mark. Learn what can hold back a Jira Service Management support site and how Refined Sites can help you build a fast, structured, brand-aligned self-service experience.

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