October 23, 2025
•
8 min
Blog Category
JSM
No results found…
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Avoiding context switching in your service management operations
Context switching slows down users and support teams in JSM. Learn how it impacts focus, productivity, and satisfaction, and explore practical ways to reduce it.
October 1, 2025
•
8 min read
Integrating Confluence with Jira Service Desk: Turn ticket deflection into self-service
A basic Confluence-JSM link isn’t enough. Discover how thoughtful integration can cut tickets, boost satisfaction, and deliver seamless self-service support journeys.
August 12, 2025
•
8 min read
Designing a branded, user-friendly Jira Service Management support portal
In a world of instant answers and intuitive consumer apps, users need (and expect) support from businesses to be just as seamless. They want to help themselves on their time, on any device, and with minimal friction.
July 18, 2025
•
5 min read
Maximizing efficiency in your Jira Service Desk operations
Jira Service Desk is powerful—but not always efficient. Learn how Refined helps teams build custom portals that scale across departments and user needs.
July 11, 2025
•
6 min read
Why your external support site is failing (and how to fix it)
Help centers can sometimes miss the mark. Learn what can hold back a Jira Service Management support site and how Refined Sites can help you build a fast, structured, brand-aligned self-service experience.
June 26, 2025
•
10 min read
Optimizing Confluence and JSM: Your essential guide to better navigation, branding, and support
In this blog post, we'll show you practical strategies to turn your Confluence and Jira sites into organized, easy to navigate workspaces — so your teams can start collaborating better.
June 23, 2025
•
5 min read
Introducing Advanced edition for Refined Sites: Designed for scale, insights, and smarter experiences
Manage complex Atlassian experiences at scale with enhanced administration, deep-dive analytics, AI search, and more.
September 26, 2024
•
8 min read
Don’t let these 3 design hurdles hold back your JSM help center
We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces.
August 8, 2024
•
5 min read
4 Confluence and JSM landing page templates for easy navigation and killer UX
Building a user-friendly Confluence or JSM site can seem daunting – we show you a handful of customizable templates to help your users find the info they need, plus tips for making those templates work best for your content.
Load more posts
1 / 3
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try Refined free for 30 days
No payment details required to start your trial.
Delivering more from Atlassian at top brands worldwide.
