August 12, 2025
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8 min read
Featured:
Designing a branded, user-friendly external JSM support site
Best practices for designing JSM support sites work smoothly and reduce ticket volume.
August 12, 2025
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8 min read
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by
Simon Wright
Designing a branded, user-friendly external JSM support site
In a world of instant answers and intuitive consumer apps, users need (and expect) support from businesses to be just as seamless. They want to help themselves on their time, on any device, and with minimal friction.
July 18, 2025
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5 min read
Maximizing efficiency in your Jira Service Desk operations
Jira Service Desk is powerful—but not always efficient. Learn how Refined helps teams build custom portals that scale across departments and user needs.
July 14, 2025
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6 min read
Confluence Company Hub vs. Refined Sites: When to Stick With Built-In, When to Build It Out
Confluence Company Hub is a great first step. But as your needs grow, you may need more structure, personalization, and branding than the default can deliver.
July 11, 2025
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6 min read
Why your external support site is failing (and how to fix it)
Help centers can sometimes miss the mark. Learn what can hold back a JSM support site and how Refined Sites can help you build a fast, structured, brand-aligned self-service experience.
July 11, 2025
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5 min read
Creating a Confluence knowledge base that empowers teams
If your Confluence knowledge base is cluttered, hard to navigate, or slowing down your team, this blog post can help you turn it into a streamlined self-service hub that supports productivity.
June 26, 2025
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10 min read
Optimizing Confluence and JSM: Your essential guide to better navigation, branding, and support
In this blog post, we'll show you practical strategies to turn your Confluence and Jira sites into organized, easy to navigate workspaces — so your teams can start collaborating better.
June 23, 2025
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5 min read
Introducing Advanced edition for Refined Sites: Designed for scale, insights, and smarter experiences
Manage complex Atlassian experiences at scale with enhanced administration, deep-dive analytics, AI search, and more.
June 9, 2025
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5 min read
Introducing Refined Macro Toolkit and UI Toolkit for Confluence
Discover how our two new apps – Macro Toolkit and UI Toolkit – give you powerful, flexible, and specialized ways to customize Confluence.
May 14, 2025
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6 min read
Confluence for events: How to build a buzz-worthy hub
Learn how to use Confluence event planning strategies and design tips to build engaging internal event hubs – with actionable tips and a free downloadable template for Refined Sites for Confluence.
March 20, 2025
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12 min read
Your guide to delivering top-notch Confluence documentation
Learn how to structure, create, and maintain high-quality Confluence documentation with best practices and tips to keep your content organized, accessible, and collaborative.
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