August 12, 2025
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8 min read
Blog Category
External Support
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Designing a branded, user-friendly Jira Service Management support portal
In a world of instant answers and intuitive consumer apps, users need (and expect) support from businesses to be just as seamless. They want to help themselves on their time, on any device, and with minimal friction.
July 11, 2025
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6 min read
Why your external support site is failing (and how to fix it)
Help centers can sometimes miss the mark. Learn what can hold back a Jira Service Management support site and how Refined Sites can help you build a fast, structured, brand-aligned self-service experience.
June 26, 2025
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10 min read
Optimizing Confluence and JSM: Your essential guide to better navigation, branding, and support
In this blog post, we'll show you practical strategies to turn your Confluence and Jira sites into organized, easy to navigate workspaces — so your teams can start collaborating better.
September 26, 2024
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8 min read
Don’t let these 3 design hurdles hold back your JSM help center
We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces.
June 28, 2021
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2 min read
Learn how to build multilingual help and support sites with Refined for JSM Server/DC
Now available in Refined for Jira Server/DC: a customer-facing language switcher with support for up to 25 languages.
January 28, 2021
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4 min read
When customization can make or break a Jira Service Management deployment
For complex support operations — and even some simple ones — structure, organization and design could make all the difference.
January 11, 2021
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4 min read
5 ways to structure your JSM support sites
Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.
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