October 24, 2023
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5 min read
IT Service Desks
Deliver intuitive, personalized IT support across your organization with JSM and Refined.
IT Service Desks
Publish intuitive support sites with JSM and Refined to deliver personalized IT support experiences across your organization.
Upgrade the face of your IT services with JSM and Refined
Serve up support on an intuitive website
Customize each page’s design, content, navigation, and permissions without writing a single line of code.
Effortlessly personalize to user groups
Tailor sites to serve specific groups of customers by adding and displaying your choice of content.
Add Confluence knowledge bases for seamless self-help
Build help-enabled support sites that pre-empt requests by integrating Refined Sites for Confluence.
Build themed IT support sites in minutes
Effortlessly build a help site with better looks, UX, and navigation — and only the documentation, request types, and service desks users need.
Turn support-seekers into problem solvers
Give customers a seamless pathway to the help they need — whether it’s a request, a Confluence self-help article, or the status of their tickets.
Deliver the right support to the right people
Build as many help sites as you need from one Atlassian instance. Customize each to accommodate the needs of specific user groups — different teams, roles, regions, and more.
Skip ahead with ready-to-go templates
No time to build? No problem. Get your IT service desk up and running in minutes with templates designed by our site-building pros.
Explore an IT service desk
See how we created an IT service portal for Octo.
Hop in
See intranets come to life with Refined and Confluence
Guide
Building an intranet: a step-by-step guide
Learn how to turn Confluence into a custom intranet with Refined. From content strategy to structure to theming, we show you how to build it from scratch.
Webinar
Basic to brilliant in 10 steps
Catworkx and Refined partner up to show you how to build a brilliant intranet. We’ll cover 10 steps, from getting started to mapping out your site structure to pushing it live.
Guide
How to Theme Refined Sites for Jira Service Management and Confluence Sites
Learn how to apply a custom theme to your Refined Sites for Confluence and/or Refined Sites for Jira Service Management sites.
Customer story: Klarna
We share learnings on how fast-growing FinTech Klarna uses Jira Service Management, Refined and a selection of Atlassian Marketplace apps.
Get the story
IT service management sites in-depth
Gain deeper insight into ITSM sites and the power of personalization.
What you need to know before migrating to Refined on cloud
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There are countless reasons why organizations migrate to Atlassian Cloud, whether it’s Server end-of-life, a push to reduce maintenance and overhead, or just the growing popularity of cloud solutions.
September 29, 2023
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7 min read
Your step-by-step guide to building a help & support site with Refined
Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.
January 11, 2021
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4 min read
5 ways to structure your JSM support sites
Madzy Soetman
Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users. No payment details required to start your trial.
Cloud products shown. For Data Center, visit the Atlassian Marketplace.