External Support Sites & Help Centers
Service your customer base with intuitive, branded JSM support desks and portals.
External Support Sites & Help Centers
Service your customer base with intuitive, branded JSM support desks and portals.
Deliver first-rate customer support with JSM and Refined
Customize each site’s design, content, navigation, and permissions without writing a single line of code.
Tailor sites to serve specific groups of customers by adding and displaying your choice of content with just a few clicks.
Add Refined Sites for Confluence to seamlessly embed self-help resources that pre-empt requests.
Build a help center that boosts your brand
Support is a critical touchpoint in the customer journey. Make sure you deliver intuitive UX, simple navigation, and looks that match your external website.
Deliver the right support to the right audience
Anticipate user needs and give customers a seamless pathway to the help they need—whether it’s a request type, a self-help article, or their ticket status.
Empower your customers to problem-solve
Add Refined Sites for Confluence to deliver self-help documentation from Confluence knowledge bases right alongside JSM.
Get going faster with ready-to-use templates
Quick-start templates take the work out of site-building. Simply pick one, tweak it to your liking, and you’re off.
Explore our demo support site
See Octo's customer help center.
Customer story: 55 Degrees
Learn how 55 Degrees delivers documentation and support for 5 apps on one help site.
Help centers in-depth
Gain deeper insight into branded external support sites and the power of personalization.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users. No payment details required to start your trial.
Explore more ways to use Refined
Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance. There’s no limit to the number of sites you can build or who or what you can build them for.
