External Support Sites & Help Centers

Service your customer base with intuitive, branded JSM support desks and portals.

A native view in JSM.A use case visual depicting an external support site.

External Support Sites & Help Centers

Service your customer base with intuitive, branded JSM support desks and portals.

A native view in JSM.A use case visual depicting an external support site.

Deliver first-rate customer support with JSM and Refined

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Support customers with an intuitive website

Customize each site’s design, content, navigation, and permissions without writing a single line of code.

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Effortlessly personalize to user groups

Tailor sites to serve specific groups of customers by adding and displaying your choice of content with just a few clicks.

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Integrate Confluence for seamless self-help 

Add Refined Sites for Confluence to seamlessly embed self-help resources that pre-empt requests.

Get going faster with ready-to-use templates

Quick-start templates take the work out of site-building. Simply pick one, tweak it to your liking, and you’re off.

A Refined support template with a simple branding.
A Refined support template with a vivid branding.
A Refined support template with a vivid branding.
A Refined IT service desk template with a university branding.
A Refined support template with a corporate branding.
A Refined intranet template with a modern branding.
A Refined help center template with a university branding.
A Refined news template with a modern branding.

Explore our demo support site

See Octo's customer help center.

Hop in
An external support site built with Refined.

Customer story: 55 Degrees

Learn how 55 Degrees delivers documentation and support for 5 apps on one help site.

Get the story
A case study visual with the 55 Degrees logo.

Help centers in-depth

Gain deeper insight into branded external support sites and the power of personalization.

September 26, 2024
8 min read
Don’t let these 3 design hurdles hold back your JSM help center
We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces.
June 28, 2021
2 min read
Learn how to build multilingual help and support sites with Refined for JSM Server/DC
Now available in Refined for Jira Server/DC: a customer-facing language switcher with support for up to 25 languages.
January 28, 2021
4 min read
When customization can make or break a Jira Service Management deployment
For complex support operations — and even some simple ones — structure, organization and design could make all the difference.

Try Refined free for 30 days

Cloud subscriptions are free for 10 users. No payment details required to start your trial.

Or explore more ways to use Refined

Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance. There’s no limit to the number of sites you can build or who or what you can build them for.

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