Knowledge Bases

Make onboarding and learning materials, instructions, FAQs, and more easy to access with an intuitive site.

A knowledge base built with Refined.

Custom Confluence knowledge bases

A knowledge base built with Refined with a search view.


Streamline access to knowledge

Refined adds structure to Confluence so users can easily comb a knowledge base for the content they’re seeking. Meanwhile, improved search helps users get to relevant pages, articles or request types without a hitch.

Pinned links in Refined.


Provide quick pathways to support

Embed request type links directly on pages to provide easy access to support when self-help content won’t cut it.

Public knowledge bases

See how our customers use Refined at the links below.

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Case study: UConn

Learn how the University of Connecticut uses a Refined KB site to streamline support ops for 40,000 students, faculty, and staff.

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Three knowledge bases built with Refined.

Case study: Knowledge bases built on Confluence

SpotOn, Nearmap, Gruntify, and Bridge Legal built custom, branded knowledge bases with Refined for Confluence.

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Explore more ways to use Refined

Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance.  There’s no limit to the number of sites you can build or who or what you can build them for.

Try Refined free for 30 days

Cloud subscriptions are free for 10 users.

No payment details required to start your trial.

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