Knowledge Bases

Make onboarding and learning materials, instructions, FAQs, and more easy to access with an intuitive site.

A knowledge base built with Refined.

Custom Confluence knowledge bases

A knowledge base built with Refined with a search view.


Streamline access to knowledge

Refined adds structure to Confluence so users can easily comb a knowledge base for the content they’re seeking. Meanwhile, improved search helps users get to relevant pages, articles or request types without a hitch.

Pinned links in Refined.


Provide quick pathways to support

Embed request type links directly on pages to provide easy access to support when self-help content won’t cut it.

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Case study: UConn

Learn how the University of Connecticut uses a Refined KB site to streamline support ops for 40,000 students, faculty, and staff.

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Three knowledge bases built with Refined.

Case study: Knowledge bases built on Confluence

SpotOn, Gruntify and Bridge Legal built custom, branded knowledge bases with Refined for Confluence.

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Explore more ways to use Refined

Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance.  There’s no limit to the number of sites you can build or who or what you can build them for.

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