Help for your help center.
Turn Jira and Jira Service Management into custom help and support desks, issue trackers and more—no code required.

Custom support sites

Structure and navigation
Add Jira projects and JSM service desks to your site, then arrange them into a navigation hierarchy.

Page layouts
Use modules — search bars, navigation icons, quick links, issue trackers and more — to build pages in a layout editor.

Themes
Apply your brand’s visual identity in a few simple steps.
What will you build?
Create any number of sites built from Jira and Jira Service Management.
ITSM, Support, HR & more
Whether your internal customers need a new computer or a day off, upgrade the face of your JSM service operation with a support site that effectively guides them toward the help they need.

Service anyone
Create public help and support sites using Jira Service Management and Refined.

Transparency boost
Keep customers in the loop on your product plans and priorities, or keep help-seekers up to date on their support tickets with trackers that display the status of issues and requests.

A service desk for every team
Business teams might fret over the Jira Service Management UI, but a Refined site empowers them to give and get support on an approachable, user-friendly site.
HR
Support
BI
Product
Design
Comms
Marketing
IT
Procurement
Employees
Customers
Teams
Partners
Help Seekers
Attendees
Learners
Developers
Beta Testers
Refined powers sites at more than 5,000+ companies world wide.

Get help from our in-house design pros
Not a designer? No problem. Every new Refined customer gets a complimentary design consultation to ensure their site looks and works as good as possible.

Leave the implementation to our solution partners
A global network of 80+ Atlassian Solution Partners are at your disposal to implement Refined alongside Confluence and Jira.

Unlock new uses for Jira Service Management
Refined enables new use cases for Jira Service Management — whether it’s external customers who expect polished portals, or business teams who might otherwise pass on a native ticketing system.
A better way to give and get help
01
Accessible
Intuitive page layouts, plus improved search and straightforward menus, ensure users always have a quick way to find the help they come looking for.
02
Relevant
Use permissions, text variables and more to create welcoming and personalized support experiences for ever user.
03
Helpful
Requests are just the start of the support journey. Don’t leave help-seekers in the dark — issue trackers on Refined sites keep them updated and informed until tickets are resolved.
Deliver the best of Jira and Confluence cloud in one site
Mix functionality from Confluence and Jira to field richer sites that blend support and issue tracking with Confluence use cases like intranets and documentation.
Add service desks and request type links from JSM to Confluence sites. Link to them in the nav menu, on page layouts, or inside Confluence pages. That way, users can file a request directly on-site without switching contexts.

Keep users up to date on how their requests are progressing with custom issue trackers that display your choice of key status info.

Add IT and HR service desks directly to intranets, so users can seek help without switching sites. Do the same for business teams taking Jira requests—product, marketing, design, for example.

Learn more about Refined for Jira
Learn more about Refined for Confluence
Hosting
Cloud
Quick install from our secure global cloud. Zero maintenance, real-time updates.
Data Center
Ideal for security-conscious customers with on-premise hosting requirements.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users.
No payment details required to start your trial.