Help for your help center.

Turn Jira and Jira Service Management into custom help and support desks, issue trackers and more—no code required.

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Custom support sites

A Refined support site showing the navigation.

Structure and navigation

Add Jira projects and JSM service desks to your site, then arrange them into a navigation hierarchy.

01
Add common-sense structure to large support operations
02
Opt to hide or show service desks from the menu nav
03
Organize drop-down menus with folders and more
A layout built in Refined.

Page layouts

Use modules — search bars, navigation icons, quick links, issue trackers and more — to build pages in a layout editor.

01
Design with user needs in mind
02
Surface the most important request types and information
03
Configure view permissions to ensure pages are relevant for every user
The theme editor in Refined.

Themes

Apply your brand’s visual identity in a few simple steps.

01
Choose colors, fonts, margins, and more
02
Watch your site come to life as you theme
03
Apply themes site-wide or per service desk

What will you build?

Create any number of sites built from Jira and Jira Service Management.
ITSM, Support, HR & more
Public Help & Support
Issue Trackers

ITSM, Support, HR & more

Whether your internal customers need a new computer or a day off, upgrade the face of your JSM service operation with a support site that effectively guides them toward the help they need.

01
Marketing, Product, Finance — build service desks for any team
02
Centralize service desks in one site, or break them out into separate sites with custom domains
03
Add Refined for Confluence to embed service points alongside self-help documentation
A Refined support site home page.

Service anyone

Create public help and support sites using Jira Service Management and Refined.

01
Theme sites to match your primary website for a unified customer experience
02
Combine with Refined for Confluence to steer users toward self-help resources (and away from your support queue)
03
Embed an issue tracker to keep help-seekers up to date on requests
A public help center built with Refined.

Transparency boost

Keep customers in the loop on your product plans and priorities, or keep help-seekers up to date on their support tickets with trackers that display the status of issues and requests.

01
Cherry pick the info you’d like to display in your tracker
02
Provide easy pathways to the tracker on your site
03
Watch questions like “what’s in the pipeline?” and “what’s the status of this request?” fade away
A Refined support site issue tracker.

A service desk for every team

Business teams might fret over the Jira Service Management UI, but a Refined site empowers them to give and get support on an approachable, user-friendly site.

HR
Support
BI
Product
Design
Comms
Marketing
IT
Procurement
Employees
Customers
Teams
Partners
Help Seekers
Attendees
Learners
Developers
Beta Testers

More than good looks

Admin Delegation

Make any licensed Jira user a site admin in Refined, regardless of their Atlassian permissions. Empower them to build and manage sites autonomously.

Announcement Banners

Broadcast important updates top-of-site. Choose where you want to display them: on the home page, a specific page, or throughout a space.

Custom Cookie Consent

Create a prompt that suits your organization’s unique cookie notification needs, such as those required by GDPR, CCPA, and similar laws.

Custom Domains

Give each site a custom URL for quick access and easy recall, instead of the Refined default.

Promoted Search Results

Pre-configured results for designated search terms to make sure users find critical info.

Nobody else would allow us to upload our type of branding to the portal.

Michael Chance, Customer Success Manager, 6Connex

The uptake spun out of control in a good way–people were chomping at the bit requesting a portal for their service desk.

Michael Cyr, IT Systems Engineer, Box

As soon as people saw that they could click a link and check the status of their ticket—it was amazing.

Nik Fisher, Team Lead for Client Services, MacEwan University

Refined powers sites at more than 5,000+ companies world wide.

Hear from our customers
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Choose where to host your data

For some, the option to host your cloud data close to home is a non-negotiable. Data residency is available in the US and EU, with more options on the way.

Visit our Trust Center
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Leave the implementation to our solution partners

A global network of 80+ Atlassian Solution Partners are at your disposal to implement Refined alongside Confluence and Jira.

Find a partner
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Unlock new uses for Jira Service Management

Refined enables new use cases for Jira Service Management — whether it’s external customers who expect polished portals, or business teams who might otherwise pass on a native ticketing system.

See what's possible

A better way to give and get help

01
Accessible

Intuitive page layouts, plus improved search and straightforward menus, ensure users always have a quick way to find the help they come looking for.

Three green circles, center one is large.
02
Relevant

Use permissions, text variables and more to create welcoming and personalized support experiences for ever user.

Three pairs of vertical green lines.
03
Helpful

Requests are just the start of the support journey. Don’t leave help-seekers in the dark — issue trackers on Refined sites keep them updated and informed until tickets are resolved.

A plus icon.

Deliver the best of Jira and Confluence cloud in one site

Mix functionality from Confluence and Jira to field richer sites that blend support and issue tracking with Confluence use cases like intranets and documentation.

Explore Refined for Confluence
01
Blend documentation and support
02
Boost request transparency with issue trackers
03
Add service points to intranets and other sites

Learn more about Refined for Jira

Go to the blog
July 13, 2022
Could Refined sites be your ticket to a slimmer tech stack?

“Less is more” is rarely embraced when it comes to corporate tech stacks.

June 14, 2022
Building for Users: Design Decisions Behind 2 Refined Sites Explained

Purpose-built Confluence/Jira instance for any audience. This is how we use Refined.

Learn more about Refined for Jira

Go to the blog
Could Refined sites be your ticket to a slimmer tech stack?

“Less is more” is rarely embraced when it comes to corporate tech stacks.

Building for Users: Design Decisions Behind 2 Refined Sites Explained

Purpose-built Confluence/Jira instance for any audience. This is how we use Refined.

Frequently asked questions

About our company and products.
What can I do with Refined?
How do I build a Refined site?
Do I have to be a designer to make my Refined site look good?
More FAQs

Hosting

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Quick install from our secure global cloud. Zero maintenance, real-time updates.

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Data Center

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Cloud subscriptions are free for 10 users.

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