Custom support sites
Structure and navigation
Add Jira projects and JSM service desks to your site, then arrange them into a navigation hierarchy.
Use modules — search bars, navigation icons, quick links, issue trackers and more — to build pages in a layout editor.
Apply your brand’s visual identity in a few simple steps.
What will you build?
Create any number of sites built from Jira and Jira Service Management.
ITSM, Support, HR & more
Whether your internal customers need a new computer or a day off, upgrade the face of your JSM service operation with a support site that effectively guides them toward the help they need.
Create public help and support sites using Jira Service Management and Refined.
Keep customers in the loop on your product plans and priorities, or keep help-seekers up to date on their support tickets with trackers that display the status of issues and requests.
A service desk for every team
Business teams might fret over the Jira Service Management UI, but a Refined site empowers them to give and get support on an approachable, user-friendly site.
More than good looks
Make any licensed Jira user a site admin in Refined, regardless of their Atlassian permissions. Empower them to build and manage sites autonomously.
Broadcast important updates top-of-site. Choose where you want to display them: on the home page, a specific page, or throughout a space.
Custom Cookie Consent
Create a prompt that suits your organization’s unique cookie notification needs, such as those required by GDPR, CCPA, and similar laws.
Give each site a custom URL for quick access and easy recall, instead of the Refined default.
Promoted Search Results
Pre-configured results for designated search terms to make sure users find critical info.
Nobody else would allow us to upload our type of branding to the portal.
Michael Chance, Customer Success Manager, 6Connex
The uptake spun out of control in a good way–people were chomping at the bit requesting a portal for their service desk.
Michael Cyr, IT Systems Engineer, Box
As soon as people saw that they could click a link and check the status of their ticket—it was amazing.
Nik Fisher, Team Lead for Client Services, MacEwan University
Refined powers sites at more than 5,000+ companies world wide.
Choose where to host your data
For some, the option to host your cloud data close to home is a non-negotiable. Data residency is available in the US and EU, with more options on the way.
Leave the implementation to our solution partners
A global network of 80+ Atlassian Solution Partners are at your disposal to implement Refined alongside Confluence and Jira.
Unlock new uses for Jira Service Management
Refined enables new use cases for Jira Service Management — whether it’s external customers who expect polished portals, or business teams who might otherwise pass on a native ticketing system.
A better way to give and get help
Intuitive page layouts, plus improved search and straightforward menus, ensure users always have a quick way to find the help they come looking for.
Use permissions, text variables and more to create welcoming and personalized support experiences for ever user.
Requests are just the start of the support journey. Don’t leave help-seekers in the dark — issue trackers on Refined sites keep them updated and informed until tickets are resolved.
Deliver the best of Jira and Confluence cloud in one site
Mix functionality from Confluence and Jira to field richer sites that blend support and issue tracking with Confluence use cases like intranets and documentation.
Frequently asked questions
About our company and products.
Quick install from our secure global cloud. Zero maintenance, real-time updates.
Ideal for security-conscious customers with on-premise hosting requirements.