March 8, 2021
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6 min read
Featured:
Why Your External Support Site Is Failing (and How to Fix It)
7 ways to fix a frustrating support experience—for good.
July 11, 2025
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6 min read
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by
Simon Wright
5 ways to structure and organize your Confluence knowledge base
Sites, navigation, permissions and other Refined tools help you get knowledge out of Confluence and in front of the right users.
January 28, 2021
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4 min read
When customization can make or break a Jira Service Management deployment
For complex support operations — and even some simple ones — structure, organization and design could make all the difference.
January 22, 2021
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3 min read
Should you theme Confluence?
Themes are about more than good looks — they can drastically improve the UX and functionality of your site.
January 11, 2021
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4 min read
5 ways to structure your JSM support sites
Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.
January 7, 2021
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3 min read
How to add chat widgets from Intercom and Zendesk (and other platforms) to Refined sites
Integrating Zendesk and Intercom with Refined-based Confluence and Jira sites is a simple five-step process.
January 5, 2021
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4 min read
How to customize JSM help desks with Refined Sites
Looking to up the design quotient on your Jira service desk? Here's how to do it with Refined Sites.
December 21, 2020
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4 min read
How to build Confluence sites with Refined
We show you how to build a Refined Confluence site in seven simple steps.
December 21, 2020
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4 min read
5 tips for non-technical teams using Jira Service Management
Is Jira Service Management a good fit for non-technical teams? A resounding 'yes,' if you ask us. But you'll want to heed these tips during rollout.
November 30, 2020
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6 min read
7 steps to create a kickass Confluence with Refined
Learn how to structure, organize and theme your new Confluence instance with Refined.
November 13, 2020
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1 min read
Video: Learn to build Multiple Refined sites for Confluence & Jira Service Management
A step-by-step guide to building multiple Refined sites on a single Atlassian data center instance.
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