Refined Blog

Four tips to encourage non-technical teams to engage with Jira Service Desk

Maintaining engagement with both technical and non-technical Jira Service Desk customers is crucial as Jira Service Desk reaches beyond IT.

Service Desks have traditionally been tools used by IT and support teams (technical teams). This tradition is rapidly changing as non-technical teams such as legal, finance, HR and marketing are taking up service desks as a tool to ask for help, report incidents, or request services. Jira Service Desk is one such Atlassian platform that…

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Refined on the Nice Work podcast talking Structure and Design of Jira and Confluence

Genevieve Blanch the Partnership Manager from Refined joins the Atlassian Ecosystem Podcast hosted by Bill Cushard and Service Rocket.

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Refined to open new office in Finland

In the beginning of August Refined are expanding and opening a new Helsinki office

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Two clicks for a consistent and clean Jira Service Desk layout

Create consistent and clean layouts on your customized Jira Service Desk with the import/export layout feature.

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Refined take on Vegas for Atlassian Summit 2019

Seven of the team from Refined landed in Vegas for an action packed Atlassian Summit. We cover the highlights of the week.

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A new Refined brand and a razor sharp focus

You probably know us as RefinedWiki. Or perhaps as Refined Theme. Or as RefiningWiki? Today we reveal our new name, identity and website. We are now Refined.

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New release version 2.1 of Refined for Jira Service Desk is here. And it is epic.

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7 steps to create a kick-ass Confluence using Refined

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How Three Partners Revamped their Jira Service Desk with Refined

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Ready-made Confluence and Jira Service Desk Holiday Theme for Your Use

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Make Confluence pages feel like home – New release of Refined

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