Four tips to encourage non-technical teams to engage with Jira Service Desk
Maintaining engagement with both technical and non-technical Jira Service Desk customers is crucial as Jira Service Desk reaches beyond IT.
Service Desks have traditionally been tools used by IT and support teams (technical teams). This tradition is rapidly changing as non-technical teams such as legal, finance, HR and marketing are taking up service desks as a tool to ask for help, report incidents, or request services. Jira Service Desk is one such Atlassian platform that…