Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.

Are you doing enough to anticipate user needs in Confluence and JSM?

No two companies are the same, but the answers to these questions can help you decide on the best site structure for your organization.

In our first-ever edition of Site Building Live, we covered a number of key ways you can get more from Confluence and Jira Service Management with Refined sites.

A simple step-by-step guide to beefing up your Jira Service Management support site with self-help content from Confluence.

From content strategy and structure to theming and personalization, we show you how to build an intranet with Refined Sites and Confluence.

Make your intranet a must-visit site for all employees, every day, with a plan for ongoing engagement.

Unsure where to begin on the quest to deliver a standout intranet? Start with these fundamentals to launch on the right foot.

Tweak native Confluence to improve your site’s look and feel. Or install Refined Sites to build themed sites with added branding, structure, organization, and more.