February 20, 2024
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9 min read
Featured:
Why Your External Support Site Is Failing (and How to Fix It)
7 ways to fix a frustrating support experience—for good.
July 11, 2025
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6 min read
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by
Simon Wright
Inside Refined: Q&A with Mahmud, our Support Engineer – Advancing your career in tech support
Today, we're thrilled to bring you an exclusive conversation with one of our very own Support Engineers, Mahmud Hossain. This Q&A post aims to give you a glimpse into the day-to-day life of a Support Engineer at Refined, and is targeted towards anyone interested in joining our team or learning more about what it takes to succeed in this role.
January 25, 2024
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7 min read
Welcome to a Q&A session with our Test Automation Engineer, Antti
Meet Antti Peltola, a Test Automation Engineer at Refined who joined our team in May 2022. With a background as diverse as a mathematician, a digital device tutor for senior citizens, and a testing consultant, Antti brings a unique perspective to our team.
January 10, 2024
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3 min read
Easily migrate to Refined Sites for Confluence with our migration assistant
As you migrate to Confluence Cloud and bring Refined along, our goal is to help you minimize downtime, preserve functionality, and simplify site creation.
December 22, 2023
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2 min read
Watch the webinar: Migrating to Refined Cloud
We demo the new Refined migration assistant, our new Cloud roadmap and more updates.
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November 27, 2023
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6 min read
3 steps to prepare for a successful Refined migration
Migrating your Atlassian Platform to Cloud can seem daunting, but according to Atlassian research, 40% of customers who did so reported that it was easier than expected.
November 17, 2023
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4 min read
Help your users create better requests with JSM Forms
Request types are one of the most valuable features on any JSM help desk.
October 24, 2023
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5 min read
What you need to know before migrating to Refined on cloud
There are countless reasons why organizations migrate to Atlassian Cloud, whether it’s Server end-of-life, a push to reduce maintenance and overhead, or just the growing popularity of cloud solutions.
September 29, 2023
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7 min read
Your step-by-step guide to building a help & support site with Refined
Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.
September 14, 2023
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4 min read
5 years at Refined: 3 reasons Raj Sehmi has thrived in Customer Success and Support
Five years and two teams later, Raj Sehmi is still growing in his career at Refined.
September 13, 2023
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2 min read
EU data residency is here
Finally, you can opt to host your user data in the EU. How to do it, plus other need-to-knows.
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