We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces.

Building a user-friendly Confluence or JSM site can seem daunting – we show you a handful of customizable templates to help your users find the info they need, plus tips for making those templates work best for your content.

Migrating your Atlassian Platform to Cloud can seem daunting, but according to Atlassian research, 40% of customers who did so reported that it was easier than expected.

Request types are one of the most valuable features on any JSM help desk.

There are countless reasons why organizations migrate to Atlassian Cloud, whether it’s Server end-of-life, a push to reduce maintenance and overhead, or just the growing popularity of cloud solutions. 

Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.

“Less is more” is rarely embraced when it comes to corporate tech stacks. Too often, businesses find themselves presiding over a sprawling ecosystem of apps and platforms, each aimed at addressing specific and disparate needs.

We use Refined to run 10+ sites from one Confluence/JSM instance. We show you how each one is purpose-built for its audience.

Are you doing enough to anticipate user needs in Confluence and JSM?