Help for your help center.

Custom help and support desks and more—no code required.

A Refined support site with a vivid branding.A native JSM view.

Build custom support sites—code free

A Refined support site showing the navigation.

Structure and navigation

Add service desks to your site, then arrange them into a navigation hierarchy.

01
Add common-sense structure to large support operations
02
Opt to hide or show service desks from the menu nav
03
Organize drop-down menus with folders and more
A layout built in Refined.

Page layouts

Use modules — search bars, navigation icons, quick links, issue trackers and more — to build pages in a layout editor.

01
Design with user needs in mind
02
Surface the most important request types and information
03
Configure view permissions to ensure pages are relevant for every user
The theme editor in Refined.

Themes

Apply your brand’s visual identity in a few simple steps.

01
Choose colors, fonts, margins, and more
02
Watch your site come to life as you theme
03
Apply themes site-wide or per service desk

What will you build?

Create any number of sites built from Jira Service Management.

ITSM, HRSM & more

Whether your internal customers need to request a new computer or a day off, upgrade the face of your JSM service operation with a support site that effectively guides them toward the help they need.

01
Marketing, Product, Finance — build service desks for any team
02
Centralize service desks in one site, or break them out into separate sites with custom domains
03
Add Refined for Confluence to embed service points alongside self-help documentation
A Refined support site home page.

Service anyone

Create public help and support sites using Jira Service Management and Refined.

01
Theme sites to match your primary website for a unified customer experience
02
Combine with Refined for Confluence to steer users toward self-help resources (and away from your support queue)
03
Embed an issue tracker to keep help-seekers up to date on requests
A public help center built with Refined.

Transparency boost

Keep customers in the loop on your product plans and priorities, or keep help-seekers up to date on their support tickets with trackers that display the status of issues and requests.

01
Cherry pick the info you’d like to display in your tracker
02
Provide easy pathways to the tracker on your site
03
Watch questions like “what’s in the pipeline?” and “what’s the status of this request?” fade away
A Refined support site issue tracker.

A service desk for every team

Business teams might fret over the Jira Service Management UI, but a Refined site empowers them to give and get support on an approachable, user-friendly site.

HR
Product
Marketing
Support
Design
IT
BI
Comms
Procurement

Our work became more effective. And we know what each other are working on, so we're not responding to the same email, for example.

Our work became more effective. And we know what each other are working on, so we're not responding to the same email, for example.

Renato Garcia, Systems & Data Analyst at the Canadian Red Cross

That’s the nice thing — the documentation and support are all in one place instead of being in different places, and it’s very easy to navigate from one to the other.

That’s the nice thing — the documentation and support are all in one place instead of being in different places, and it’s very easy to navigate from one to the other.

Margaux Fiche, Customer Experience Manager at 55 Degrees

The uptake spun out of control in a good way–people were chomping at the bit requesting a portal for their service desk.

The uptake spun out of control in a good way–people were chomping at the bit requesting a portal for their service desk.

Michael Cyr, IT Systems Engineer, Box

Nobody else would allow us to upload our type of branding to the portal.

Nobody else would allow us to upload our type of branding to the portal.

Michael Chance, Customer Success Manager, 6Connex

As soon as people saw that they could click a link and check the status of their ticket—it was amazing.

As soon as people saw that they could click a link and check the status of their ticket—it was amazing.

Nik Fisher, Team Lead for Client Services, MacEwan University

Refined powers sites at more than 5,000+ companies world wide.

Hear from our customers
Person staring off pensively at a computer.

Choose where to host your data

For some, the option to host your cloud data close to home is a non-negotiable. Data residency is available in the US and EU, with more options on the way.

Man at a computer screen in an office.

Leave the implementation to our solution partners

A global network of 80+ Atlassian Solution Partners are at your disposal to implement Refined alongside Confluence and Jira.

A Refined support site on a laptop screen.

Unlock new uses for Jira Service Management

Refined enables new use cases for Jira Service Management — whether it’s external customers who expect polished portals, or business teams who might otherwise pass on a native ticketing system.

A better way to give and get help

Confluence can be intimidating for new users, and even power users can get lost in big instances. Refined puts Confluence content within easy reach for all.

01
Accessible

Intuitive page layouts, plus improved search and straightforward menus, ensure users always have a quick way to find the help they come looking for.

Three green circles, center one is large.
02
Relevant

Use permissions, text variables and more to create welcoming and personalized support experiences for ever user.

Three pairs of vertical green lines.
03
Helpful

Requests are just the start of the support journey. Don’t leave help-seekers in the dark — issue trackers on Refined sites keep them updated and informed until tickets are resolved.

A plus icon.

Deliver the best of JSM and Confluence cloud in one site

Mix functionality from Confluence and Jira Service Management to field richer sites that blend support and issue tracking with Confluence use cases like intranets and documentation.

Explore Refined for Confluence
01
Blend documentation and support
02
Boost request transparency
03
Add service points to intranets and other sites

Frequently asked questions

About our company and products.
What can I do with Refined?

Refined gives you the power to turn Confluence and Jira Service Management into custom, user-friendly sites. For instance, you can build an intranet for employees, a documentation site for customers, and a portal for your partner network, all of which pull content from the same underlying Confluence and Jira Service Management instances.

Refined sites have a more intuitive look and feel than native Confluence and Jira Service Management. They are also fully customizable. Tailor the user experience with layouts and modules, permissions, fonts, themes, custom domains, and more.

How do I build a Refined site?

Sites come together in the Site Builder. Simply add content from linked Confluence and Jira Service Management instances (Confluence spaces, JSM service desks) as well as outside links and Refined pages. Drag and drop these items into a hierarchy and organize them with menu folders. The structure you establish automatically maps to your site’s top navigation menu. Then add a theme, build your layouts, set permissions, and voilà.

Do I have to be a designer to make my Refined site look good?

Not at all! All Refined apps have built-in theme templates to help you get started. Simply tweak one of these to your liking, or create a theme from scratch using our Theme Editor.

Don't just take our word for it

See what others have to say

This app is insane in what it can do in terms of customization. By far the best one we've ever seen and we've now deployed it throughout our organization.

Brian Clair

December 15, 2022

Nice and easy to use. We use it to publish our Support Pages for German and English Customers as Confluence Cloud is still not able to use custom domains and to display a cookie banner when a user arrives at a public site…

Christian Pohle

September 23, 2021

Refined was the simplest option to use and it provided exactly what I needed. There were very few learning curves for me and when I had ideas or problems the support team was very fast to help me

Julia Wester

November 19, 2021

This app is insane in what it can do in terms of customization. By far the best one we've ever seen and we've now deployed it throughout our organization.

Brian Clair

December 15, 2022

Nice and easy to use. We use it to publish our Support Pages for German and English Customers as Confluence Cloud is still not able to use custom domains and to display a cookie banner when a user arrives at a public site…

Christian Pohle

September 23, 2021

Refined was the simplest option to use and it provided exactly what I needed. There were very few learning curves for me and when I had ideas or problems the support team was very fast to help me

Julia Wester

November 19, 2021

Hosting

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Cloud

Quick install from our secure global cloud. Zero maintenance, real-time updates.

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Data Center

Ideal for security-conscious customers with on-premise hosting requirements.

Try Refined free for 30 days

Cloud subscriptions are free for 10 users.

No payment details required to start your trial.

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