Help for your help center.
Custom help and support desks, issue trackers, and more—no code required.
Build custom support sites—code free
Structure and navigation
Add service desks to your site, then arrange them into a navigation hierarchy.
Page layouts
Use modules — search bars, navigation icons, quick links, issue trackers and more — to build pages in a layout editor.
Themes
Apply your brand’s visual identity in a few simple steps.
What will you build?
ITSM, HRSM & more
Whether your internal customers need to request a new computer or a day off, upgrade the face of your JSM service operation with a support site that effectively guides them toward the help they need.
Service anyone
Create public help and support sites using Jira Service Management and Refined.
Transparency boost
Keep customers in the loop on your product plans and priorities, or keep help-seekers up to date on their support tickets with trackers that display the status of issues and requests.
A service desk for every team
Business teams might fret over the Jira Service Management UI, but a Refined site empowers them to give and get support on an approachable, user-friendly site.
Refined powers sites at more than 5,000+ companies world wide.
Simplified site-building
Our new cloud Page Builder makes site-building fast, easy, and fun.
Choose where to host your data
For some, the option to host your cloud data close to home is a non-negotiable. Data residency is available in the US and EU, with more options on the way.
Leave the implementation to our solution partners
A global network of 80+ Atlassian Solution Partners are at your disposal to implement Refined alongside Confluence and Jira.
Unlock new uses for Jira Service Management
Refined enables new use cases for Jira Service Management — whether it’s external customers who expect polished portals, or business teams who might otherwise pass on a native ticketing system.
A better way to give and get help
Confluence can be intimidating for new users, and even power users can get lost in big instances. Refined puts Confluence content within easy reach for all.
01
Accessible
Intuitive page layouts, plus improved search and straightforward menus, ensure users always have a quick way to find the help they come looking for.
02
Relevant
Use permissions, text variables and more to create welcoming and personalized support experiences for ever user.
03
Helpful
Requests are just the start of the support journey. Don’t leave help-seekers in the dark — issue trackers on Refined sites keep them updated and informed until tickets are resolved.
Deliver the best of JSM and Confluence cloud in one site
Mix functionality from Confluence and Jira Service Management to field richer sites that blend support and issue tracking with Confluence use cases like intranets and documentation.
Learn more about Refined for JSM
Frequently asked questions
About our company and products.
See what others have to say
This app is insane in what it can do in terms of customization. By far the best one we've ever seen and we've now deployed it throughout our organization.
Brian Clair
December 15, 2022
Nice and easy to use. We use it to publish our Support Pages for German and English Customers as Confluence Cloud is still not able to use custom domains and to display a cookie banner when a user arrives at a public site…
Christian Pohle
September 23, 2021
Refined was the simplest option to use and it provided exactly what I needed. There were very few learning curves for me and when I had ideas or problems the support team was very fast to help me
Julia Wester
November 19, 2021
This app is insane in what it can do in terms of customization. By far the best one we've ever seen and we've now deployed it throughout our organization.
Brian Clair
December 15, 2022
Nice and easy to use. We use it to publish our Support Pages for German and English Customers as Confluence Cloud is still not able to use custom domains and to display a cookie banner when a user arrives at a public site…
Christian Pohle
September 23, 2021
Refined was the simplest option to use and it provided exactly what I needed. There were very few learning curves for me and when I had ideas or problems the support team was very fast to help me
Julia Wester
November 19, 2021
Hosting
Cloud
Quick install from our secure global cloud. Zero maintenance, real-time updates.
Data Center
Ideal for security-conscious customers with on-premise hosting requirements.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users.
No payment details required to start your trial.
