The AI-powered experience layer for Atlassian knowledge & service
Refined turns Confluence and Jira Service Management into clear, branded front doors that guide employees, customers, and partners to the right answers — fast.
Too often, knowledge and service scale into chaos
As Confluence spaces multiply and service portals grow, users struggle to find the right knowledge, requests, and answers. What may work for admins becomes confusing for everyone else.
Important documentation disappears across spaces, pages, and wikis.
Dozens or hundreds of request types make it hard to submit the right ticket.
Employees, customers, and partners struggle to navigate tools designed for power users.
From systems to trusted, guided experiences
Atlassian connects work. Refined connects people to what they need within it.
As spaces and portals grow, navigation breaks down. Refined organizes complexity into clear, branded front doors — without changing your underlying Atlassian setup.
Standardize structure, theming, and visibility across regions, teams, languages, or branches, all while preserving local ownership. Governance becomes built-in, not bolted on.
Help users find the right knowledge or submit the right request the first time. Less friction. Fewer misrouted tickets. Better outcomes.
Refined filters the chaos of large Atlassian instances —surfacing only the knowledge and requests that are relevant for the intended audience.
Prod users toward answers before they submit a request —reducing repetitive tickets and helping support teams focus on what matters.
Real outcomes for teams using Refined
"Instead of us receiving a hundred 'How do I submit taxes?' questions, we have an article that's right in your face when you come to the site."
See how MacEwan's Help Centre cut repeat questions
46M views and counting across their knowledge sites.
See how Nationwide scaled to 46M views
“We were able to apply a completely new brand refresh to 3 sites, about 30 landing pages, within a day.”
See Nationwide's new-hire onboarding site
"98% customer satisfaction rate maintained."
See how 6Connex keeps CSAT at 98%
"Before, the intranet couldn't be managed by our people. Sometimes we had to create a request to the third-party company to make changes… Now we can manage by ourselves."
See how Exatel took control of their intranet
Knowledge and service, finally connected
As Atlassian environments grow, complexity increases. Refined introduces structure, governance, and guided navigation — wrapped in your trusted brand identity — so knowledge and service scale with confidence and efficacy.
Structured Confluence knowledge, delivered at scale
Guided service journeys that deflect tickets
AI works better in context
By unifying knowledge and service into sites, Refined improves AI-powered search, summaries, and request discovery — reducing noise and increasing trust.
Surface the right knowledge within curated environments.
Guide users before they submit a request.
Identify gaps and improve structured journeys over time.
Build your experience layer
Our products extend Atlassian with structured, user-centric experiences. Try them free on the Atlassian Marketplace.
Turn complex spaces into scalable, audience-aware knowledge hubs.
Transform JSM portals into structured, branded service front doors.
See how leading companies structure knowledge and service at scale
Try Refined free for 30 days
