The new terms go into effect on September 1, 2023.

We have made new terms and separated the terms between cloud and data center to make it easier for our customers to read and understand. The new terms also better reflect our current product offerings and how we process personal data.

The new Refined Cloud Terms will apply to all Refined cloud customers, and the new On-Prem terms will apply to all Refined data center customers.

You are not required to take any action and you will be able to continue using Refined's products as usual.

To provide services, Refined needs to process some personal data. This means that General Data Protection Regulation (GDPR) applies. However, Refined only processes the bare minimum of personal data necessary to provide services.

See below information about what personal data is processed by Refined in each app.

In order to provide the services, Refined currently processes Internet protocol (IP) addresses and stores the data for two weeks. The processing and storing of personal data is done to be able to provide a reliable service and block possible malicious or unintended use of the service. Here you can find more information about which personal data we process.

Refined as well processes personal data under the DPA for the purpose of providing support to the Customer. The types of personal data that are processed will be dependent on what the Customer shares with the Processor during support. The Processor will only process such personal data that the Customer may show during the support or that the processor is otherwise given access to.

If the Processor asks the Customer to provide a HAR file it may include for example the first name and last name of the user who generated the file. The Customer should review the content of the file and remove any personal or sensitive information before sending the file to the Processor.

Refined only processes personal data under the DPA for the purpose of providing support to the Customer. The types of personal data that are processed will be dependent on what the Customer shares with the Processor during support. The Processor will only process such personal data that the Customer may show during the support or that the processor is otherwise given access to.

If the Processor asks the Customer to provide a HAR file it may include for example the first name and last name of the user who generated the file. The Customer should review the content of the file and remove any personal or sensitive information before sending the file to the Processor.

Please contact us via notices@refined.com and we will be happy to help.