Help & Support
Use Refined, Jira and Jira Service Management to deliver the modern experience help-seekers expect, for internal and external customers alike.
Better support through design
Elevate the face of your ITSM tools
Up the standard of service across your organization with easy-to-navigate sites that facilitate self-help and requests.
Help users help themselves
Highlight the critical issues, request types and self-help articles customers seek most on site homes and landing pages. Meanwhile, enhanced search helps users find what they need faster.
Build service sites for non-technical teams
Help business teams like Human Resources and Product using Jira Service Management deploy support-style solutions on an approachable, branded interface.
Boost transparency with issue trackers
Keep external customers in the loop on your product plans and priorities, or boost transparency inside the org with trackers that display what teams have shipped, what they’re working on, and what’s in the queue.
Case Study: Klarna
We share learnings on how Klarna use Jira Service Management and a selection of Atlassian Marketplace apps to meet rising customer expectations.
Explore more ways to use Refined
Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance. There’s no limit to the number of sites you can build or who or what you can build them for.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users.
No payment details required to start your trial.