Help & Support

Use Refined and Jira Service Management to deliver the modern experience help-seekers expect, for internal and external customers alike.

A Refined support site issue tracker.

Better support through design

An ITSM site built with Refined.


Elevate the face of your ITSM tools

Up the standard of service across your organization with easy-to-navigate sites that facilitate self-help and requests.

A search view in Refined on a support site.


Help users help themselves

Highlight the critical issues, request types and self-help articles customers seek most on site homes and landing pages. Meanwhile, enhanced search helps users find what they need faster.

A finance service desk in Refined.


Build service sites for non-technical teams

Help business teams like Human Resources and Product using Jira Service Management deploy support-style solutions on an approachable, branded interface.

Public help & support sites

See how our customers have worked with Refined at the links below.

A phone with the Klarna app.

Case Study: Klarna

We share learnings on how Klarna use Jira Service Management and a selection of Atlassian Marketplace apps to meet rising customer expectations.

Get the story

Explore more ways to use Refined

Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance.  There’s no limit to the number of sites you can build or who or what you can build them for.

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Try Refined free for 30 days

Cloud subscriptions are free for 10 users.

No payment details required to start your trial.