Refined for Jira Service Desk

Build Jira Service Desk content on your own customizable sites and portals.

Use the Refined site building tools to create multiple customer facing service sites connected to one Jira Service Desk. Then customize each site by adding themes, layouts, knowledge base content, Jira Service Desk project content and quick links to helpful content.

Customers will experience a branded IT service desk with self help resources at their fingertips while Jira Service Desk users will continue to work with the standard Jira view.

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How it works

Refined is an app installed onto Jira Service Desk.

Build Jira Service Desk content onto your own customizable sites. Use Refined tools to add a theme, layout, next level search, knowledge base content, Jira project content and additional helpful links.

Refined for Jira Coming Soon

The major new release of Refined for Jira Service Desk 3.0 will include new support for Jira Software and Jira Core as well as continued support for Jira Service Desk.

We are giving you the tools to extend Jira to the entire organization. Use Refined to add Jira content onto a branded, easy to navigate and customizable site.

Learn more in our blog post

Watch the Refined for Jira 3.0 webinar


Build custom support sites.

Use Refined to easily build a user friendly, appealing service desk site matching your corporate identity.

Refined integrated with Jira Service Desk means the great functionality of Jira together with an exceptional customer experience.

Make answers accessible.

Refined for Jira Service Desk Server brings a next level search experience, custom layouts with quick links and helpful content readily available to customers.

Build your sites, categories and portals with a theme and layout of your choice, content from connected Jira projects and Confluence knowledge bases. No coding needed.

The right content for the right user

Define which Jira users access which site, category and portal to ensure tickets are filed in the right places, and self help content is helping the right people.

IT service for all

Refined provides a sound IT service entry point for technical and non-technical customers.

Use Refined to build IT access points that are user friendly, branded and relevant.

Some Refined customers



Coca Cola


Some public customer examples of Refined in action


Member.Buzz is a new platform that helps membership-focused organizations coordinate members, plan events, and more.

They use Refined to create a customer support experience that is consistent with the rest of their platform.

Decadis Apps

Decadis are an Atlassian Solution Partner and build apps for Atlassian platorms.

With a growing number of apps Decadis took special care to apply their corporate identity and create a welcoming experience for customers to their support site.


Scout24 is a leading operator of digital marketplaces specializing in real estate and automotive in select European countries.

They power up their IT Support desk with Refined and Jira Service Desk.


Go2Group is a global IT services and digital solutions provider. Among a strong wealth of expertise, they are Atlassian Solution Partners.

Their IT support service is powered by Refined and Jira Service Desk.

Server Pricing

Annual license. 50% of initial price for yearly renewals.

Data Center Pricing

Annual subscription.