Refined for Jira

Bring Jira and Jira Service Desk to every team.

Make Jira and Jira Service Desk content accessible and actionable for every user. Use the Refined site building tools to easily create your own branded service sites populated with Jira Service Desk and Jira content. 

Use the easy setup from Refined site building tools to create an engaging support service, a project management site, and/or a public issue tracker, all connected to one Jira instance. 

Create custom designs for your sites populated with helpful links, information, resources and selected Jira content. Harness the inbuilt structure to organize service desks and Jira projects into a smooth navigation. 

Add permissions to sites so that customers only see content relevant to them.

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How it works

Refined is an app installed onto Jira that provides the tools to build custom designed sites without needing to code. 

Using the Refined for Jira app you can create multiple branded sites populated with Jira and Jira Service Desk content such as issues, request types, quick links, extended search and many more. 

Choose your own theme, layout, and navigation setup for each site. Tailor it to your purpose, be it a support service, project management or an issue tracker.


Structure and Navigation.

Display what matters to customers from a dropdown menu and clean layout. 

Organize service desks and Jira projects into a site structure designed for your purpose. Access these projects from a dropdown menu. Assign permissions in your structure so that only relevant information is shown.

Customization and design.

Engage customers from a branded and user friendly interface. Use the inbuilt theme editor to easily create the look and feel of your site. Use the inbuilt layout editor to customize the layouts to suit your needs. Choose from a selection of customization options for a beautiful result.

Higher level of usability.

Improve the usability of Jira and Jira Service Desk by displaying only relevant information and resources to customers. Set permissions on sites, projects and project categories to show the right content to the right users.

Extended search

Show search hits from an improved search user interface. Search hits include knowledge base articles (connected to more than one knowledge base), Jira issues, and request types. Opt to open search results in frame to avoid changing contexts. Add recommended links to anywhere on the web.

Some Refined customers



Coca Cola


Some public customer examples of Refined in action


Member.Buzz is a new platform that helps membership-focused organizations coordinate members, plan events, and more.

They use Refined to create a customer support experience that is consistent with the rest of their platform.

Decadis Apps

Decadis are an Atlassian Solution Partner and build apps for Atlassian platorms.

With a growing number of apps Decadis took special care to apply their corporate identity and create a welcoming experience for customers to their support site.


Scout24 is a leading operator of digital marketplaces specializing in real estate and automotive in select European countries.

They power up their IT Support desk with Refined and Jira Service Desk.


Go2Group is a global IT services and digital solutions provider. Among a strong wealth of expertise, they are Atlassian Solution Partners.

Their IT support service is powered by Refined and Jira Service Desk.

Server Pricing

Annual license. 50% of initial price for yearly renewals.

Data Center Pricing

Annual subscription.