Refined for Jira
Bring Jira and Jira Service Desk to every team.
Make Jira and Jira Service Desk content accessible and actionable for every user. Use the Refined site building tools to easily create your own branded service sites populated with Jira Service Desk and Jira content.
Use the easy setup from Refined site building tools to create an engaging support service, a project management site, and/or a public issue tracker, all connected to one Jira instance.
Create custom designs for your sites populated with helpful links, information, resources and selected Jira content. Harness the inbuilt structure to organize service desks and Jira projects into a smooth navigation.
Add permissions to sites so that customers only see content relevant to them.
Choose platform
How it works
Refined is an app installed onto Jira that provides the tools to build custom designed sites without needing to code.
Using the Refined for Jira app you can create multiple branded sites populated with Jira and Jira Service Desk content such as issues, request types, quick links, extended search and many more.
Choose your own theme, layout, and navigation setup for each site. Tailor it to your purpose, be it a support service, project management or an issue tracker.
Features
Structure and Navigation.
Display what matters to customers from a dropdown menu and clean layout.
Organize service desks and Jira projects into a site structure designed for your purpose. Access these projects from a dropdown menu. Assign permissions in your structure so that only relevant information is shown.
Customization and design.
Engage customers from a branded and user friendly interface. Use the inbuilt theme editor to easily create the look and feel of your site. Use the inbuilt layout editor to customize the layouts to suit your needs. Choose from a selection of customization options for a beautiful result.
Higher level of usability.
Improve the usability of Jira and Jira Service Desk by displaying only relevant information and resources to customers. Set permissions on sites, projects and project categories to show the right content to the right users.
Extended search
Show search hits from an improved search user interface. Search hits include knowledge base articles (connected to more than one knowledge base), Jira issues, and request types. Opt to open search results in frame to avoid changing contexts. Add recommended links to anywhere on the web.
Jira content made accessible and actionable
Make Jira Content Engaging
Apply your custom theme and layout for a truly Refined finish on your support service or public issue tracker. Combine Refined’s site building infrastructure with Jira’s essential issue and project tracking functionality. Handpick Jira content for customer facing sites and pages.
Swift Navigation to Jira Content
Navigate and find content efficiently by adding quick links and quick navigation to helpful content. Create sites personalized for teams. Separate service desks and Jira projects into the site they belong to, directly accessible from a top dropdown menu.
Combine Jira, Jira and Service Desk and Confluence Content
Create multiple sites and pages connected to one Jira instance. If you have Refined for Confluence, you can combine and display Confluence, Jira and Jira Service Desk content on the one site
Jira for the whole organization
With Refined’s intuitive user friendly interface, Jira is easily extended to the whole organization. Customers access branded, customized, engaging sites directly connected to Jira, while agents, administrators and day-to-day Jira users operate in standard Jira.
Some Refined customers
AirBnb
Bosch
Coca Cola
Klarna
Examples of Refined in Action
Cirrus IT Service Management
Cirrus created an IT Service Management use case for the entire organization, as well as a section for external customers.
Follow the link and create a customer account to view the internal organization pages and the external customer pages.
Decibel Public Issue Tracker
Decibel keep curious customers up to date on what Jira issues they have resolved using their public issue tracker. Designed with Refined’s inbuilt theming and layout editor they automatically display the Jira issues in progress and fixed.
Reel Studios Help Center
Reel Studios have 3 sites including a general help center, an internal service site for employees, and an external customer support site. Their search connects seamlessly to two Confluence knowledge bases. With Refined these pop up in frame.
Arctic Rim HR Finance & IT Service
Arctic Rim use Refined to provide service for HR, Finance and IT on one site. Each department has their own category with portals organized into each using the Refined inbuilt structure.