Refined for Jira Service Desk
Build Jira Service Desk content on your own customizable sites and portals.
Use the Refined site building tools to create multiple customer facing service sites connected to one Jira Service Desk. Then customize each site by adding themes, layouts, knowledge base content, Jira Service Desk project content and quick links to helpful content.
Customers will experience a branded IT service desk with self help resources at their fingertips while Jira Service Desk users will continue to work with the standard Jira view.
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How it works
Refined is an app installed onto Jira Service Desk.
Build Jira Service Desk content onto your own customizable sites. Use Refined tools to add a theme, layout, next level search, knowledge base content, Jira project content and additional helpful links.
Features
Build custom support sites.
Use Refined to easily build a user friendly, appealing service desk site matching your corporate identity.
Refined integrated with Jira Service Desk means the great functionality of Jira together with an exceptional customer experience.
Make answers accessible.
Refined for Jira Service Desk Server brings a next level search experience, custom layouts with quick links and helpful content readily available to customers.
Build your sites, categories and portals with a theme and layout of your choice, content from connected Jira projects and Confluence knowledge bases. No coding needed.
The right content for the right user
Define which Jira users access which site, category and portal to ensure tickets are filed in the right places, and self help content is helping the right people.
IT service for all
Refined provides a sound IT service entry point for technical and non-technical customers.
Use Refined to build IT access points that are user friendly, branded and relevant.
The essential tool for any ITSM service built with Jira Service Desk
Meet the customer needs
Refined is the meeting point between an organizations resources and the customer accessing the resources. Customers access a branded, intuitive site showing the content that matters to them including announcement banners, links to helpful content, request types and their own requests on a clean branded interface. Meanwhile agents and administrators operate in the standard Jira.
Build branded, beautiful sites connected to Jira Service Desk
Apply a theme and customize Jira Service Desk customer facing sites, categories and portals. The inbuilt theme editor and layout editor give you the tools to set up a branded, beautiful site to raise the customer experience.
Tailor the experience to the customer
Create multiple customer facing sites connected to one Jira Service Desk. Define which users should see which site, and which Jira Service Desk project or projects belong in that site. Use view permissions to define which content on a site is visible to who.
Help customers to find answers fast
Customers will find answers fast with the smooth search experience. The search includes hits for knowledge base articles, recommended links and relevant requests. Customers can file a request directly from the search frame or search the site map for the relevant site.
Some Refined customers
AirBnb
Bosch
Coca Cola
Klarna
Some public customer examples of Refined in action
Member.Buzz
Member.buzz is a new platform that helps membership-focused organizations coordinate members, plan events, and more.
They use Refined to create a customer support experience that is consistent with the rest of their platform.
Decadis Apps
Decadis are an Atlassian Solution Partner and build apps for Atlassian platorms.
With a growing number of apps Decadis took special care to apply their corporate identity and create a welcoming experience for customers to their support site.
Scout24
Scout24 is a leading operator of digital marketplaces specializing in real estate and automotive in select European countries.
They power up their IT Support desk with Refined and Jira Service Desk.
Go2Group
Go2Group is a global IT services and digital solutions provider. Among a strong wealth of expertise, they are Atlassian Solution Partners.
Their IT support service is powered by Refined and Jira Service Desk.