You also have the right to issue a complaint with the Swedish Data Protection Authority. Contact details to the Swedish Data Protection Authority are telephone: +46 (0) 8-657 61 00 or e-mail: [email protected]
1. GATHERING AND USE OF PERSONAL DATA AND OTHER INFORMATION
1.1. RefinedWiki will process the personal data that You submit to RefinedWiki and/or other information, including but not limited to name, address, e-mail address, IP-address and username in order to provide You with services, features and/or functions that You have requested.
1.2. Our lawful basis for processing of the applicable data is that the processing is either (i) necessary for the fulfillment of the agreement You have with us, or (ii) that the processing is necessary in order to comply with applicable legislation or (iii) that the processing is necessary for the purposes of our legitimate interests and that our interests are stronger than Your interests or rights which require protection of personal data.
1.3. We will keep Your personal data as long as necessary to fulfil the purposes below or for as long as we are required by law. After this Your personal data will be erased.
1.4. In order to participate in some activities, You might be asked to provide personal data, e.g. in connection with the activities referred to below. Providing such information is voluntary. However, please note that if You decline to provide us with the requested information, we may be unable to provide You the services, features and/or functions that You have requested.
We may request and process Your personal data in connection with the following activities:
- Software evaluation registration
- Online surveys
- Subscription registration for websites or services which require subscription (such as e-mail newsletters)
- Content submissions, community postings (i.e. forums or bulletin boards), comments and suggestions, or voting
- Contest or sweepstakes registration
- Bug submission
- Feature request
- Creating and maintaining Your account
- Support matters
- For analysis purposes in order to evaluate Your use of the service
- In order to fulfill Your fundamental rights and freedom for treatment of personal data.
1.5. You may request support services and review other user’s support matters and queries on publicly accessible forums located on refined.com. On our website, other services are offered, including but not limited to, blogs, bug trackers and wikis. As the aforementioned services are publicly accessible, personal data posted by You may also be visible to other visitors. RefinedWiki’s website is subject to indexation to search engines (e.g. Google), thus the information posted on the forums may also be publicly visible on such websites. Please be aware that personal data submitted by You may be publicly visible and that You are responsible for ensuring that the information you submit does not violate any applicable legislation. You may not submit any personal data regarding another individual without that person’s explicit consent to make the personal data publicly visible. Personal data posted by You will be visible for as long as required for RefinedWiki to fulfill Your request and will thereafter be deleted. RefinedWiki is entitled to remove any information from public forums that may be regarded as e.g. offensive, illegal or improper.
1.6. We will process the personal data you provide when you contact us by e-mail. We will only use this personal data in order to answer you query and/or perform any requested actions. Personal data which is not needed will be promptly deleted after the e-mail has been received and read.
1.7. In many large, geographically dispersed organisations, two or more parties may want to use our products but need to know if the product has already been purchased or evaluated. If You contact us to find out whether another person or party within Your organisation has evaluated or purchased our software, we may disclose that information. You may be required to demonstrate proof that You belong to the organisation that You are inquiring about. RefinedWiki will not willfully disclose Your personal information to any third party without first receiving Your permission.
1.8. RefinedWiki is the controller of the personal data You submit to us and is responsible for the treatment of Your personal data under applicable legislation. You have the right to request information about the personal data RefinedWiki processes at any time. If Your data is incorrect, incomplete or irrelevant, You have the right to request to have the information corrected or removed. If You request removal of Your personal data, accounts on our websites may be inactivated and requested services, features and/or functions may be disabled. Please note that Your posts on our websites may remain even after You terminate Your account unless You request removal of the same. You may revoke Your permission to us using the data for marketing purposes at any time. You are also entitled to request that the processing of Your personal data shall be restricted or object to the processing of Your personal data. In cases where the processing is based on Your consent or is necessary in order to fulfill an agreement and the processing is carried out by automated means You have the right to request the transfer of Your personal data.
1.9. We use third parties in order to provide you with the services. Personal data will therefore be stored with our third party deliverers, such as
- Heroku (Salesforce.com, Inc)
Purpose: Error Handling
- Keen IO
Purpose: Business Intelligence
1.10. RefinedWiki may in some cases transfer personal data, in accordance with the purposes described above, outside of the EEA-area. Such transfer will however only take place if the provisions in chapter V of the GDPR are fulfilled.
1.11. We also collect and process personal data for the following purposes and using services provided by third parties, such as
Purpose: Email Service Provider
Purpose: Customer Relationship Management service
Country: USA/Estonia/Great Britain
- Google Analytics
Purpose: Analysing data
Purpose: Service Provider to Schedule Meetings & Webinars
- GoToMeeting (LogMeIn, Inc)
Purpose: Online meeting and webinar service provider
- Jira Service Desk (Atlassian Corporation Plc)
Purpose: Support Management Service
- Jira Software (Atlassian Corporation Plc)
Purpose: Support Management Service
- Confluence (Atlassian Corporation Plc)
Purpose: Support Management Service
1.12. We may combine personal data from different sources in order to evaluate your user behavior and provide you with a better service and user experience. We may use this personal data in order to contact you with information on features which you are not currently using, but which would enhance Your experience of the service.
1.13. Apart from the above stated, We will never share Your information with third parties unless You give express permission for us to do so, or unless we are required to do so under applicable law.
2.1. A cookie is a small text file that is saved to, and during subsequent visits to a website, retrieved from Your computer or mobile device. Cookies are used in order to allow visitors to use various functions and to track the visitor’s browsing behavior on the website. There are two types of cookies; permanent cookies and temporary cookies (also referred to as session cookies). Permanent cookies are stored as a file on Your computer or mobile device for a longer time, whilst session cookies are stored temporarily and disappear when You close Your browser session.
3. SECURITY MEASURES AND PROTECTION
3.1. We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input.
3.2. RefinedWiki’s website contains links to other websites. RefinedWiki is not responsible for the privacy practices or the content of these linked websites.
3.3. As an international company, RefinedWiki maintains databases in Sweden and USA. Any information that You submit to us via our websites may be sent electronically to a database maintained in that country. We protect Your privacy around the world by ensuring that this website and all networks owned by RefinedWiki adhere to data-protection principles described on this page.
3.4. Employees of RefinedWiki or approved contractors or resellers have access to personally identifiable customer information. All employees, contractors, and resellers are legally bound to uphold this policy and observe Your right to privacy and confidentiality.
If You do not agree to these terms and conditions, please do not use this website, services, features and/or functions provided by RefinedWiki. Should we ever need to change this policy, we will post the changes on this page.