April 7, 2021
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7 min read
Featured:
Integrating Confluence with Jira Service Desk: Turn ticket deflection into self-service
Smarter Confluence-JSM integration for self-service success.
October 1, 2025
•
8 min read
•
by
multiple authors
Expert advice to manage big, messy Confluence instances
Experts tell us how they improve Confluence knowledge bases to drive better organizational performance.
March 31, 2021
•
6 min read
Your step-by-step guide to building a Confluence knowledge base with Refined
Learn how to build a knowledge base with Refined Sites for Confluence in six simple steps.
March 15, 2021
•
8 min read
6 design tips to bring your knowledge base to life
Our designers spill easy-to-implement advice to make your Confluence knowledge base shine.
March 8, 2021
•
6 min read
5 ways to structure and organize your Confluence knowledge base
Sites, navigation, permissions and other Refined tools help you get knowledge out of Confluence and in front of the right users.
January 28, 2021
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4 min read
When customization can make or break a Jira Service Management deployment
For complex support operations — and even some simple ones — structure, organization and design could make all the difference.
January 22, 2021
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3 min read
Should you theme Confluence?
Themes are about more than good looks — they can drastically improve the UX and functionality of your site.
January 11, 2021
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4 min read
5 ways to structure your JSM support sites
Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.
January 7, 2021
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3 min read
How to add chat widgets from Intercom and Zendesk (and other platforms) to Refined sites
Integrating Zendesk and Intercom with Refined-based Confluence and Jira sites is a simple five-step process.
January 5, 2021
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4 min read
How to customize JSM help desks with Refined Sites
Looking to up the design quotient on your Jira service desk? Here's how to do it with Refined Sites.
December 21, 2020
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4 min read
How to build Confluence sites with Refined
We show you how to build a Refined Confluence site in seven simple steps.
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