Integrating Confluence with Jira Service Desk: Turn ticket deflection into self-service

Get to know Julia Nilsson, Cloud Tech Lead

2 min read

Philip Garrity

Life at Refined

See how this physicist-turned-software engineer spends her days at Refined.

April 7, 2021

Expert advice to manage big, messy Confluence instances

7 min read

Philip Garrity

Experts tell us how they improve Confluence knowledge bases to drive better organizational performance.

March 31, 2021

Your step-by-step guide to building a Confluence knowledge base with Refined

6 min read

Philip Garrity

Learn how to build a knowledge base with Refined Sites for Confluence in six simple steps.

March 15, 2021

6 design tips to bring your knowledge base to life

8 min read

Philip Garrity

Our designers spill easy-to-implement advice to make your Confluence knowledge base shine.

March 8, 2021

5 ways to structure and organize your Confluence knowledge base

6 min read

Philip Garrity

Sites, navigation, permissions and other Refined tools help you get knowledge out of Confluence and in front of the right users.

January 28, 2021

When customization can make or break a Jira Service Management deployment

4 min read

Philip Garrity

JSM

External Support

For complex support operations — and even some simple ones — structure, organization and design could make all the difference.

January 22, 2021

Should you theme Confluence?

3 min read

Philip Garrity

Themes are about more than good looks — they can drastically improve the UX and functionality of your site.

January 11, 2021

5 ways to structure your JSM support sites

4 min read

Madzy Soetman

Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.

January 7, 2021

How to add chat widgets from Intercom and Zendesk (and other platforms) to Refined sites

3 min read

Emil Sjödin

JSM

Integrating Zendesk and Intercom with Refined-based Confluence and Jira sites is a simple five-step process.

January 5, 2021