September 29, 2023
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7 min read
Featured:
Integrating Confluence with Jira Service Desk: Turn ticket deflection into self-service
Smarter Confluence-JSM integration for self-service success.
October 1, 2025
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8 min read
•
by
multiple authors
Your step-by-step guide to building a help & support site with Refined
Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.
September 14, 2023
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4 min read
5 years at Refined: 3 reasons Raj Sehmi has thrived in Customer Success and Support
Five years and two teams later, Raj Sehmi is still growing in his career at Refined.
September 13, 2023
•
2 min read
EU data residency is here
Finally, you can opt to host your user data in the EU. How to do it, plus other need-to-knows.
July 3, 2023
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3 min read
Upgrade your site’s UX with these 4 new Page Builder design features
New design capabilities in the Page Builder can transform the user experience on your sites.
June 30, 2023
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3 min read
7 ways our new page builder levels up your site-building experience
Our new what-you-see-is-what-you-get Page Builder is here. See how it makes for faster builds, enhanced customization and more.
May 12, 2023
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2 min read
Site-building gets an upgrade with our new Page Builder
The wait is over: our new, what-your-see-is-what-you-get Page Builder is here. See it in action and try it for yourself in Refined Sites.
May 3, 2023
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1 min read
Watch Site Building Live 2023
We demo the new, what-you-see-is-what-you-get Page Builder. Plus, product updates and more.
July 13, 2022
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3 min read
Could Refined sites be your ticket to a slimmer tech stack?
“Less is more” is rarely embraced when it comes to corporate tech stacks. Too often, businesses find themselves presiding over a sprawling ecosystem of apps and platforms, each aimed at addressing specific and disparate needs.
June 14, 2022
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4 min read
Building for users: Design decisions behind 2 Refined sites explained
We use Refined to run 10+ sites from one Confluence/JSM instance. We show you how each one is purpose-built for its audience.
May 31, 2022
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4 min read
4 easy ways to put users at the center of your Confluence and Jira Service Management sites
Are you doing enough to anticipate user needs in Confluence and JSM?
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