October 24, 2023
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5 min read
Blog Category
JSM
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What you need to know before migrating to Refined on cloud
There are countless reasons why organizations migrate to Atlassian Cloud, whether it’s Server end-of-life, a push to reduce maintenance and overhead, or just the growing popularity of cloud solutions.
September 29, 2023
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7 min read
Your step-by-step guide to building a help & support site with Refined
Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.
July 13, 2022
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3 min read
Could Refined sites be your ticket to a slimmer tech stack?
“Less is more” is rarely embraced when it comes to corporate tech stacks. Too often, businesses find themselves presiding over a sprawling ecosystem of apps and platforms, each aimed at addressing specific and disparate needs.
June 14, 2022
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4 min read
Building for users: Design decisions behind 2 Refined sites explained
We use Refined to run 10+ sites from one Confluence/JSM instance. We show you how each one is purpose-built for its audience.
May 31, 2022
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4 min read
4 easy ways to put users at the center of your Confluence and Jira Service Management sites
Are you doing enough to anticipate user needs in Confluence and JSM?
May 18, 2022
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3 min read
Are multiple Refined sites better than one? 6 questions to help you decide.
No two companies are the same, but the answers to these questions can help you decide on the best site structure for your organization.
March 23, 2022
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3 min read
Refined Sites: how to add a Confluence knowledge base to your Jira Service Management site
A simple step-by-step guide to beefing up your Jira Service Management support site with self-help content from Confluence.
June 28, 2021
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2 min read
Learn how to build multilingual help and support sites with Refined for JSM Server/DC
Now available in Refined for Jira Server/DC: a customer-facing language switcher with support for up to 25 languages.
January 28, 2021
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4 min read
When customization can make or break a Jira Service Management deployment
For complex support operations — and even some simple ones — structure, organization and design could make all the difference.
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