Refined for Jira Service Desk

Build Jira Service Desk content on your own customizable sites and portals.

Use the Refined site building tools to create multiple customer facing service sites connected to one Jira Service Desk. Then customize each site by adding themes, layouts, knowledge base content, Jira Service Desk project content and quick links to helpful content.

Customers will experience a branded IT service desk with self help resources at their fingertips while Jira Service Desk users will continue to work with the standard Jira view.

Try it for free

Choose platform


How it works

Refined is a SaaS product running on

Integrate Jira Service Desk with Refined using the integration app.

Then build up your clean and engaging customer facing support sites with Refined tools. Add a theme, layout, custom domain, search, content from Jira projects and self help content.


Custom built support site.

Use Refined to build a user friendly, appealing service desk site matching your corporate identity.

Refined integrated with Jira Service Desk means the great functionality of Jira together with an exceptional customer experience.

Your site and domain.

With Refined you can have a custom domain, custom layouts with quick links and helpful content readily available to customers.

Build up your sites with a theme and layout of your choice, content from integrated Jira projects and any helpful content. No coding needed.

Unlock Jira information.

With Refined it’s simple to achieve tickets going to the correct forms, and have customers seeking answers in the right place.

Create service sites, each built with helpful and relevant content to meet the needs of customers accessing that specific site.

An IT Service for all.

Refined provides a sound IT service entry point for technical and non-technical customers.

Use Refined to reach the whole organization by hitting the right balance between self-serving content, and service experience.


Growing Teams

per user/month