Refined Blog

Four tips to encourage non-technical teams to engage with Jira Service Desk

Maintaining engagement with both technical and non-technical Jira Service Desk customers is crucial as Jira Service Desk reaches beyond IT.

Service Desks have traditionally been tools used by IT and support teams (technical teams). This tradition is rapidly changing as non-technical teams such as legal, finance, HR and marketing are taking up service desks as a tool to ask for help, report incidents, or request services. Jira Service Desk is one such Atlassian platform that…

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A new Refined brand and a razor sharp focus

You probably know us as RefinedWiki. Or perhaps as Refined Theme. Or as RefiningWiki? Today we reveal our new name, identity and website. We are now Refined.

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24 advent tips that will improve a Confluence and Jira Service Desk UX no end

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10 essential content modules to help Confluence and Jira Service Desk users find useful information

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One Tool to Make Confluence Cloud Pages Structured and Engaging

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Where we are at and where we are headed with RefinedWiki apps

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